X
A modern, digital technology that transmits voice calls over the internet, offering features and cost-effectiveness.
The _________________ section identifies the recipient of the bill. It's crucial for ensuring the bill reaches the correct person and account.
customer information
This is the main, fixed charge for the core service. This is also predictable, on-going fees.
Recurring Charge and Credits
The call is routed internationally, and you are charged international long-distance rates by your carrier.
Internationcal Calling
The legacy landline telephone service that uses copperwires to connect to a central exchange.
Plain Old Telephone Service (POTS)
This section tells you when the charges were incurred and when the payment is expected. It helps you keep track of your consumption and avoid late fees.
Billing Period and Due Date
One-time Charges & Credits are _______________ for specific events or purchases that happen only once.
non-recurring charges
Internation Roaming
Telecommunications industry or "telco" is the __________________ of modern communication. It designs, builds, and maintains the infrastracture that enables us to communicate across the globe.
backbone
It provides a quick, consolidated view of your charges, payments and any outstanding balance.
This is a form of compensation issued to a customer. They are typically given when a customer experience a service outage or when there's a billing error.
Service Credits
Roaming is what happens when your phone connects to ______________ when you are _____________.
another wireless network
outside your home country
Acknowledge that bills can be confusing and stressful. Start the conversation by showing you understand their frustration.
Emphatize
Have the customer's account and billing history open and ready. Review any recent charges, promotions and one-time charges before you call or speak with them.
Be Prepared.
A ______ gives the customer a chance to ask questions and correct any misinterpretations they may have.
recap
The default billing method for international calls when you do not have a specific international long-distance (ILD) plan or add-on service. It means that you are charged a set rate for every minute of a call, without monthly fee.
Pay-as-you-go Rates