Acronyms
FBA Means?
A. Fully by Amazon
B. Fulfilled by Amazon
C. Fast by Amazon
B. Fulfilled by Amazon
______ is a promotion in which a limited number of discounts are offered on an item for a short period.
A. Subscribe and Save
B. Lightning Deal
C. Promo Deal
B. Lightning Deal
Customer accidentally placed an order and would like to cancel however order has been shipped already. What can be done?
Note: Carrier is Amazon and no option to cancel the shipment.
A. Contact DART
B. Advise to refuse the delivery or return it back
C. Contact Carrier
B. Advise to refuse the delivery or return it back
If a customer has problems with Two-Step Verification, should we transfer them?
A. Yes
B. No
B. No
How long do refunds take after I return an item?
A. 3-7 days
B. 7-14 days
C.14-30 days
C.14-30 days
HSA Means?
A. Health Savings Account
B. Holding Saving Account
C. Hold Saving Account
A. Health Savings Account
_____ provides customers access to international brands and imported products at Amazon.
A. Amazon Third Party Items
B. Amazon Global Store
C. Amazon International Order
B. Amazon Global Store
The item was tagged as delivered but was not received by the customer. Note: There's no POD(photo on delivery).
A. Contact DART
B. Educate the Customer about traces
C. Select other Reason to get a refund option
B. Educate the Customer about traces
You can update your name, email address or password in the______ section of Your Account Settings page
A. Login and Address
B. Account Option
C. Login and Security
C. Login and Security
In gift order, What details that customer can provide to CSA to further assist?
A. Order ID or Tracking ID
B. Gift receipt
C. Charge ID
A. Order ID or Tracking ID
CSBA Means?
A. Custom Service by Amazon
B. Costumer Service by Amazon
C. Customer Service by Amazon
C. Customer Service by Amazon
This type of prime membership plan is for eligible government assistance recipients or income verified customers.
A. Prime Student
B. Prime Monthly
C. Prime Access
C. Prime Access
Your package could not be delivered, and will be returned to Amazon. When we receive it, we will automatically issue you a refund.
A. DNR(Did not Received)
B. Delayed Order
C. Undeliverable
C. Undeliverable
The customer wishes to modify the email address associated with their Amazon account since they are no longer able to access it. To assist the customer, where is the transfer destination?
A. Account Change
B. Account Specialist
C. Account Team
A. Account Change
When you place an order, Amazon contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes but it isn't an actual charge.
A.Charge
B. Authorization
C. Reservation
B. Authorization
CIV Means?
A. Customer Identification Verification
B. Customer Identity Verification
C. Customer ID Verified
B. Customer Identity Verification
Exclusive shopping event for Prime members delivering incredible savings and deep discounts on deals across every category.
A. Prime Day
B. Peak Season
C. Christmas
A. Prime Day
The order was marked as delivered, but the customer never got it. Seller was contacted and will respond within ___ hours.
A. 24 Hours
B. 48 Hours
C. 72 Hours
B. 48 Hours
__________ is a feature that adds an extra layer of security to your account by sending you a unique security code when you log-in. You can change 2SV settings on your account settings page.
A. Two Security Verification
B. Two Step Verification
C. Two Security Verifying
B. Two Step Verification
A payment descriptor appears on your bank or credit card statement and shows details about the company that processed a payment. Descriptors could include information such as the company name, the date of the charge, and the state where the purchase was made.
Amazon descriptors will now also include a 9 unique Alpha Numeric Characters
A. Charge ID
B. Order ID
C. Unknown Charge
A. Charge ID
EBT Means?
A. Electric Benefits Transfer
B. Electronic Benefits Transfer
C. Every Benefits Trust
B. Electronic Benefits Transfer
How much is the Annual Prime Membership?
A. $138
B. $149
C. $139
C. $139
If we're unable to ship specific items to the address you selected, you'll see a notification at checkout. These restrictions can be related to local/state laws and statutes, hazmat materials, large and oddly shaped items, or Amazon policy.
A. Hazmat Restrictions
B. Delivery Restrictions
C. Shipping Restrictions
C. Shipping Restrictions
If a customer account has been compromised, _________ review the account and restore access to the original owner.
A. Account Change
B. Account specialist
C. Fraud Department
B. Account specialist
_____________ allows you to easily manage all your shared services, subscriptions, and digital content from one place. You can manage profiles or linked accounts to share benefits and control access to services and content for kids and teens.
A. Amazon Family
B. Prime Membership
C. Prime Video
B. Amazon Family