Seller of Records
A type of seller/items in which it is us that's shipping it.
FBA (Fulfilled by Amazon)
A type of return in UPS that requires to print a label.
UPS Drop off
Give 3 examples of acceptable payment methods
Credit Card
Debit Card
Amazon GC
Promotional Certificate
HSA/FSA card
Snap EBT
Bank or Checking account
A type of seller where we can't process a replacement or refund and either the customer contact them first or us in their behalf
MFN/MPM
What is being scanned when customer don't have a printer or a box.
QR code
Deformed, dented, scratch , mishapen, cracked, shattered are examples of?
Damages/Damage
"Contact Seller" button
I ordered the item on last June. 29 and it got delivered last July. 3. When is the latest that it can be returned?
Aug. 3
It usually refers to an item, product, or part that has a fault or imperfection during the manufacturing stage that prevents it from functioning as intended.
Defective
How long does the customer needs to wait in contacting the seller in order for them to be eligible for refund.
24-48 hours /1-2 days
John ordered a crib and wanted to know the return window. How long before the return window expire?
90 days.
What kind of transfer is it that you're going to wait for someone to wait on the line and introduce the customer to the next agent.
Warm transfer
A type of items in Amazon in which Amazon is the seller and the shipper.
AA or Sold and Shipped by Amazon
Susan ordered a jacket using her Amazon gift card as an original payment method, but the item got lost. She was asked on where she would like to get her refund and she said "back to where it came from". Where would it be and how long before she received it.
Amazon GC and 2-3 hours.
Dropdown or Global transfer