Scheduling
Days needed to schedule an appt
What is 3 calendar days?
Note type needed on every new trip created
What is eligibility note?
Member ride has not shown
What is a Where's My Ride call?
Where can I find a LMN form in One Note.
What is Blank LMN Form tab?
Discharges to/from Nursing Homes.
What is if they live at home but are being sent to a nursing home to live/if they live at a nursing home and are being sent to live at home?
Won't Take Reason
What is if a member declines Public Transit?
Lyft vehicle description
What is Lyft note?
Trip assigned to Lyft API
What is check Lyft Concierge to see if member was a no-show?
Authorization process.
What is he doctor submits the request to the Authorizations dept at WellCare www.Provider.WellCare.com click on Forms/the request may take WellCare up to 2 weeks to approve, for expeditated request they can call 1-855-538-0454 or their doctor./They will need to speak with the prior authorization department at WellCare 1-855-538-0454 or call the doctor that submitted for the authorization to see if it has been approved. Unfortunately, we at Southeastrans do not receive the authorizations until approved by WellCare and faxed to Southeastrans. The department that you are calling now only sets up rides and provides transportation to appointments.
3 hours from the call in time.
What is a hospital discharge?
Your favorite game show comes on at 18:30
What is 6:30 PM?
4 categories for notes
What are Member profile notes/ special care notes/ trip notes/ manifest notes?
Member driver arrived and member was not at the pickup location
What is a member no show?
GR trips must be verified.
What is MS Wellcare?
Nurses' station number and pickup location.
What is information that goes in the Manifest notes when scheduling discharges?
The amount of hours added to the appt time to get the B leg pick up time
What is 2 hours?
NOTES tab (Alt 3) in member profile
What is pasting new member eligibility or information specific to the member?
Trip is unassigned and it is close to appt time
What is offer gas reimbursement, offer to reschedule, or send an email to dispatch?
Mobility type for stretchers in MS.
What is BLS?
You can do the questions verbally and notate Special Care notes.
What is MS discharges?
Trips over 75 miles or out of state
What is Prior Authorization?
When adding notes to the system what is needed in order for that note to be correct. Be detailed
What is Detailed info about what happened/ non hipaa violation/ Correct spelling/and punctuation?
Member calls and need to make changes to an already scheduled trip for tomorrow.
What is we must have 3 calendar day notice to make changes to existing trips?
Lyft as a transportation opton.
What is GA Wellcare?
Before scheduling discharge for Stretcher transport must have LMN on file.
What is GA Wellcare?