ENCORE
What is Gap's Encore Program?
ENCORE is Gap's Loyalty program, which is broken into (3) tiers. All that is needed to enroll is an American Phone number and Email.
What is a Credit Card?
A Credit Card is a payment card issued by a bank or financial institution that lets you borrow money to make purchases.
What year was Gap Inc Founded?
1969
What is required to open an ENCORE Card?
Over 18 w/ Picture ID
Social Security Card or TAX ID / ITIN #
What is our Holiday return policy?
The return window was extended until Jan 15th
List each of the tiers in our ENCORE program.
Core, Premier, All Access.
How many more times will an ENCORE Card Member shop at a Brand store vs a NON-Card Member?
3.2 More visits per year
Who are the two founders of Gap?
Don and Doris Fisher
How many months of in activity results in a ENCORE card closure?
18 Months
What bills need to be verified with fraud fighters?
$20, $50, $100
How many points will a Premier member earn for every $100 spent.
500 Points which is $1 in rewards
List 3 benefit's of the ENCORE Credit Card
% off first purchase - 20% off the first two weeks - (5x) the points - Early access to drops - ETC
What does GAP stand for?
Bridging the Gap between Generations
If a customer is having an issue with their ENCORE card, what bank should they contact?
Barclays Bank
List the ways to retrieve a customer transaction.
ENCORE / Card - Phone/Email - Customer 360 - Invoice Number - EJ
What can a customer use their ENCORE points on?
They can receive money off from a purchase at any Brand Store. They can also redeem points for merchandise and experiences.
What is ENCORE card conversion?
The percentage of transactions that result in an ENCORE Credit Card Application.
Who is the current CEO of Gap Inc
Richard Dickson
How long does a customer have to wait to re-apply after being denied for the Encore card.
30 Days
If an item is missing a tag, what should you do?
Locate the hidden tag on the inside of the item and type that number followed by a (1) and the four digit size code.
What is the phrase that pays?
Are you paying with ENCORE Credit Card?
How much money will the average ENCORE Card Member spend per year with their card?
$273
What two items did Gap originally sell?
Levi Jeans and Records
What word and number should the customer text to receive their temp shopping pass?
LOOKUP - 60956
List some red-flag behavior of a potential shoplifter?
Selecting items without checking size or price - looking at employees and CCTV - Body Language - Large Old Empty Bags