Tools
Gateway
Gateway
National
National
100
Which tool allows you to help clients with their online SMB portal access?
CIMT
100
Which Tab can you see the hierarchy account and leaf account?
Account Tab
100
Which tab can you see the customer's billing active date?
ETS
100
T/F National customers have access to the online portal.
False
100
Which account would you process your payments on?
Bill with account
200
Which tool allows you to create a payment investigation?
TMS
200
Where can you confirm the client security code?
Verify in the right corner
200
T/F You can update auto pay in Gateway.
True
200
Which account can you update the bill to address?
Bill with account
200
Which account will you find a non-pay disconnect?
Regional Account
300
Which tool helps give us information on customer tickets?
SESC
300
Where can you find open work orders and create trouble calls and SRO's?
ETS
300
Which tab can you see the client serial numbers for their equipment?
Devices
300
Which account would you apply the credit to?
End User
300
Which account can you view the customer's bill?
Bill with account number
400
Which tool do you use to view the client channel line-up?
Channel line-up tool 
400
Which tab can you see how many days a client is past due?
Billing
400
When was the client's service disconnected?
Video Disconnect date 06/27/2018
Internet disconnect 01/19/2020
400
Which account can you view the client charges?
End User Account
400
If a national agent account wants to upgrade their service or change their services, what would you do?
Submit a national order ops case
500
What tool do we use to create a case?
SalesForce
500
Which Tab can you see what is provisioned on the customer's equipment?
Devices
500
How do you update the clients bill to address?
Task
-Edit customer
500
Which account can you locate customer equipment on?
Regional account
500
Which account usually has the name of the person that signs the contract as the business name?
End User Account