AI
What is the name of the report we send with insurance claims?
Claims Summary
What does HBE stand for?
Heartbeat engage
What is the thrive goal for scanner usage? (iTero)
75 scans per month per scanner
List the 13-dots
service swot, DISC, transfer, smile swot, dbm/et, transfer, dr tx, dr close, transfer, transfer, 10-step, firm financials, close it today!
How many NPs did the office see in Jan?
200
What are the colors shown on Videa?
Green, Yellow, Orange and Red
What is Heartbeat Engage and who uses it?
One stop shop for BAs to review the business!
Thrive % for DTL utilization?
41%
List the options for financing
Care credit, my smiles care, fortiva, HFD
How many google reviews do you have?
697
What are the benefits of AI?
Trust for the pt, unbiased opinion, increased diagnosis, increased case acceptance
What are the 5 fundamentals?
Schedule, Produce, Collect, Systems, Communication (applications)
PSLM thrive goal?
Total- 31.5%
People-22.5%
Supplies- 2.8%
Labs- 4%
Marketing-2.4%
What is your current Press Ganey Rank?
Jan 2025- 97
What is the Law of 3 voices?
Communication is determined by 55% body language, 35% tone, and 10% of the words spoken
What are the 3 shapes shown on Videa?
Circles, Boxes, and Dotted lines
What are 2 things that can be found on the HBE homepage?
Daily/month goal, BA que, To-do list, Yesterdays summary, Post achievements,
What does SOG stand for?
Same office growth
What was the offices answer rate in Jan?
80%
What is the law of 3 messages?
Messages being relayed in conversations are 80% personal, 10% technical, and 10% commitment
What is PCSB? How can you use this with AI & patients?
Problem, consequence, solution, benefit,
How many days has the office hit their daily streak?
5 days
What are the 5 most common objections to treatment?
U-Urgency of TX
S- sense of fear
T-Time
T-Trust
What is DISC and describe each trait
Personality Analysis- Helps us understand people as people
Dominant- bottom line
Influencer- celebrate and MMFI
Steadiness- 60% of population/ yes you to death
Consciousness- Asks a lot of questions
What is our Vision & Mission?
To be a world-class company & the leader in dentistry
To support dentist and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.