Brage Surprise
What are non-standard bookings?
Non standard bookings are bookings made directly with the supplier as they are not bookable on the egencia website
There are two ways to book a car with delivery and collection, what are the two ways?
Smartflow SD_CARS and a CS search and adding the address in the search
Before making a car booking with delivery and collection, what do you have to check?
we have to check that the station offers delivery and collection, the opening hours and the payment agreement
There are two types of credit voucher, what are these?
Full credit and fixed credit
What is the purpose of a shell?
The purpose of a shell is for us to register a non standard booking in our database
What are the 4 steps of a non-standard booking?
1)Check availability and price directly with the supplier
2)Filll inn billback form and then book product
3) Create a shell in Amadeus
4)Send supplier confirmation tot the customer
What do you do if you have made a mistake in the billback form?
you retrive the billback copy email and send it with changes required to the manual invoice team
How long does a VAN stay active?
15 min
If the collection of a car is at a different location than the delivery, how would you add it to the CS search?
/COL-A1-...etc
What is VAN?
A temporary digital credit card
When doing a CS search with delivery and collect, which elements of the delivery are mandatory?
Address, Zip-code, City code, Country code and phone number
Can you create delivery/collection booking on the homepage? If so how?
Yes. The customer needs to have an address/location added in on the website
Why are LCCs not eligible for FPG?
Because they add fees to bookings made through Amadeus
What's the limitation on how many FPG refunds a traveler can have?
3 refunds and a total of 5000€ per month
What's the difference between Billback and Chargeback?
Billback is the process of invoicing to the customer for charges paid to the supplier by Egencia, Chargeback is the prepayment that Egencia has made to a supplier on behalf of the customer