Customer Service Superstars
What is active listening?
This customer service skill means listening carefully and understanding a customer's concerns before responding.
The button combination many people use when a program freezes or to lock a screen or bring up the task manager/list
Ctrl + Alt + Delete
This is created when expenses are greater than revenue.
What is a loss
What is Customer Service Week?
This annual event celebrates customer service professionals and their contributions
This color appears in the Cardinal Health logo
Red
What is going the extra mile?
This phrase describes exceeding customer expectations.
This cloud-based platform is commonly used for meetings, chat, and collaboration
Microsoft Teams?
What is an income statement?
This financial document shows income and expenses over a period of time.
This year's theme encourages teams to exceed expectations.
What is**"Go the Extra Mile"**?
This snack is often associated with road trips
What are chips?
A customer says they're frustrated. This should be your first response before offering a solution.
acknowledging their concern?
What is phishing?
This cybersecurity threat often attempts to trick users into revealing passwords through fake emails
What is budgeting?
The process of planning future income and expenses
What is the most common day of the week for customers to leave a bad review?.
Monday
What famous American highway is known affectionately as the "Mother Road"?
Route 66
What is patience?
This quality helps service professionals stay calm during difficult interactions.
The "WWW" in a website address stands for these three words.
What is World Wide Web?
What is revenue?
This term describes money a company receives from customers.
According to consumer studies, what percentage of customers will hang up if they are put on hold with no background music or updates?
Around 60% will hang up within one minute.
This road sign shape is universally recognized around the world.
What is an octagon (stop sign)?
What is how you made them feel?
The customer may forget what you said, but they will remember this.
What is the 1st thing to do when your computer programs may not be working?
What is rebooting (or restarting)
What is a business case?
A department wants a system enhancement that saves money. This document typically justifies the investment.
In what year did the U.S. Congress officially declare Customer Service Week a nationally recognized event?
1992
This vehicle part helps drivers determine speed.
at is a speedometer?