Connection Point
The type of task that is submitted to report a duplicate account
What is GI Task?
Information that must be provided/offered when referring callers to another entity
What are: phone number, hours of operation and website
What is November 1
Number of hours a password reset email will be good for
What is 24 hours?
How long a break lasts
What is 15 minutes?
The type of contact record created when the caller's name is unknown
What is unidentified?
Income level at which consumers become eligible to receive financial help (hint: % of poverty level)
What is 100%
Food item that can last for thousands of years
What is honey?
This is known as the process of adding a BNA to a consumer's account
What is "designating"
The difference between a QA and a QC
What is: QA = from QA team, QC = from supervisor
The information that will appear if entered into the IVR
This is required to shop for a plan during SEP
What is a QLE?
Lives in a pineapple under the sea
Who is Spongebob?
Number of medical carriers offering plans through GCNJ
What is 5
This is a measure of how well you follow your schedule
What is 'adherence'?
The contact reason and action should be selected based solely on this.
What is "initial" or "first" reason for calling.
This type of plan is only available to consumers under age 30
Mascot is Colonel Sanders
What is KFC
Number of days consumer has to resolve a DMI
What is 90 days
Maximus amount of personal time that can be used in one day
What is 10 minutes?
The person who an Enrollment Escalation task should be assigned to
Who is "no one"?
Income level at which consumers become ineligible for financial help (hint: % of poverty level)
What is 400%
Number of planets in our solar system
What is 8
If a consumer's policy is terminated due to nonpayment and they have ______, their policy will not be eligible for reinstatement.
What is: an open application, an unresolved DMI ROP OR been sent to NJFC. (Will accept any (1) answer)
This aux code should be used when you need time after your call to complete a manual contact record note
What is "follow-up"?