Assignee/Status
Guest did not receive their birthday coupon for Milestones
Assignee =
Ticket status =
Ticket (Open, pending, solved) =
What is...
Ticket status = Email Ops
Assignee = E-blast coupons
Ticket = Open
How many triggers do we have?
What is...
1551
The hashtag used for donation requests after the ticket has been sent to the store
What is...
#solved & #nosurvey
This document should always be open during your shift
What is...
'Who Should I Send This To' google sheet.
Name that form
INSERT VIDEO HERE
What is...
Harvey's Guest Satisfaction Survey
Nutritional information request for a limited time offer that is not listed online
Assignee =
Ticket Status =
Classification =
Ticket (Open, Pending, Solved) =
What is.....
Assignee = Marketing
Ticket Status = Marketing Review
Classification =Nutritional info request
Ticket (Open, Pending, Solved) = Open
Name the three people who are in almost every store group.
Who is...
Store, BDM, Director
When do we use #invalid?
What is...
For spam and test tickets
The guest did not receive their Scene points.
Macro =
Assignee =
Ticket Status =
Classification =
Ticket (Open, pending, solved) =
Hashtags =
Order of operations =
What is.....
Macro = Missing Scene points
Assignee = Scene
Ticket Status =Scene Review
Classification = Scene
Ticket (Open, pending, solved) = Open and then solved
Hashtags = #solved #nosurvey
Order of operations = Email Guest, Classify Ticket, Submit open to Scene, #solved + #nosurvey
The guests bill is $92.23 after tax, how many Scene points can they redeem?
What is...
$80 in points
A guest is claiming they did not redeem their gift card.
What we need from the guest (2 things) =
Assignee =
Ticket Status =
Ticket (Open, Pending, Solved) =
What is...
What we need from the guest (2 things) = Copy of the back of the card and the receipt if possible
Assignee = GC Recovery
Ticket Status = GC Recovery Review
Ticket (Open, Pending, Solved) = Open
How many days after a ticket is put into pending does it automatically close if there are no updates?
What is...
5 days
Name 4 times we would use #nosurvey
What is...
Tickets sent to Scene, Donation Requests, Grocery Products, Skip the Dishes, Blank email responses to e-blasts
What do you do if a guest wants to know more about ordering a large number of gift cards?
What is...
Use the UDC Corporate Orders - Inquires macro
Name 8 of the 11 ticket status' found on the default form
What is...
Restaurant Review, BDM Review, Marketing Review, G.E. Help, Fulfillment, Scene Review, Skip the Dishes Review, Closed, Invalid, Coupons to be sent, Email Ops
A guest found a spider in their packet of Chalet Sauce
Assignee =
Ticket Status =
Ticket (Open, Pending, Solved) =
Hashtags =
What is...
Assignee = Grocery Store Products
Ticket Status = Email Ops
Ticket (Open, Pending, Solved) = Sent to assignee as open
Hashtags = #solved and #nosurvey used to close ticket
How many hours after a ticket is solved, does the post Guest Satisfaction get sent to the guest?
What is...
2 Hours
When do we use #pending? Does anyone else use #pending?
**DAILY DOUBLE**
What is...
We don't! #pending is only used by stores
Can we merge 2 gift cards into one for a guest?
What is...
NO
What denominations can a guest redeem Scene points in, what is the daily maximum redemption amount and how many cards can be redeemed per table.
What is...
$5 at Harvey's and $10 at all other brands
$350 maximum a day
One card per bill, no limit on numbers of cards per table
A guest writes into us letting us know they just received their online delivery order and the fries were cold
Assignee =
Ticket Status =
Macro =
Ticket (Open, Pending, Solved) =
Hashtags =
What is...
Assignee = Store
Ticket Status = Closed
Macro = Issuing Credit Swiss - Online Order
Ticket (Open, Pending, Solved) = Solved
Hashtags = #solved
Name the five automation's
What are...
Guest Satisfaction Survey, 36 hour Notification, 48 hour Notification, 48 hour recovery stores, Pending
When do you use #duplicate
What is...
NEVER!
What do you do with a guest who order through skip the dishes and found a metal pop tab in their chicken?
What is...
Send the ticket to the store as a level 1
A guest calls in and asks how many Scene points they will get for their order:
Pint of Canadian .... $5
Pint of Canadian .... $5
Chicken Parm .... $10
Garden Salad .... $5
Birthday Cake .... $10
**HINT** There are 2 answers
What is...
Province of Saskatchewan = 8 Points
All other provinces = 11 Points