Outdoor Lighting
How do you start an outdoor lighting ticket when there is no premise?
15 days
How long it takes for a bill to finalize when requested to disconnect a gas lamp.
A call that involves imminent life threatening situations, personnel evacuation is not possible or other situations such as wires down on a car and occupants are trapped.
What is a Priority 1 call?
The horizontal pieces of wood attached near the top of the pole that supports and separates the primary wires.
What is a cross arm?
Occurs when service is being used at a premise, but no one has taken responsibility for the service and there is usage on the meter.
What is Consumption on an Inactive Meter (CIM)?
Under the ODL Job History Details
Where is the external reference ID number displayed after a successfully creating an ODL ticket?
Approximately $27 to $40 dollars per month
What is the average monthly charge for an unmetered gas lamp?
A Building Fire email, contact Manpower and Legal
What external things need to be done when a building fire is reported?
Primary wires at the top of the pole
What are A, B & C wires?
Bel Air, Cockeysville, Front St, Howard, Piney Orchard and Westminster.
What are the 6 work districts?
Within 72 hours weather permitting
An odor that can be seen, felt or heard, or gas is throughout the dwelling
What is considered a strong odor?
Needs an ETA from Electric Trouble Dispatch
What does a 911 Operator require on a Priority 1 or 2 call?
An open cut-out
What is the name of the fuse that can cause a customer to be without electric?
Stop, Think, Act, Review
What is STAR?
4 digit numbers referred to as LLC's
What is a streetlight pole number?
Between 5% - 15% LEL
BGE 911, this is _________
What is the 911 greeting?
Duncan, General Electric, White Westinghouse & Sangamo
What are the electric meter manufacturers names?
outages that are out for brief moments
Refer the caller to 311
Who do you refer a customer to that is reporting streetlights out on streets?
What do you need to do prior to creating a gas trouble or ODL FA?
The DSO Information Desk
Who do you confirm an electric Priority 1 call to?
Service Entrance Cable
What is the gray cable that runs down the side of a building to the meter?
Off for Non-Pay, CIM, Pending Start/Stop or Planned Outages
What are outages created by BGE for business reasons?