Geek Squad History
The Founder of Geek Squad.
Who is Robert Stephens?
This portal is used to verify billing status.
What is Entitlement Lookup or GSML?
This entitlement covers online support for all of the devices in your home.
What is a Best Buy Membership?
Where you should reach out to for assistance between 6:00am and 7:30pm PST.
What is Watch Command?
This teams channel is used for chatting with your fellow agents about a variety of non-work topics.
What is the Remote Water Cooler?
This is the year Geek Squad was created.
What is 1994?
This Portal is used to look up receipts and work orders.
What is eGrace?
This legacy plan covers support for small business needs.
What is GSBM?
You cannot solicit a client to fill out this feedback form.
What is an NPS Survey?
This type of NPS response comes from a client who can potentially damage the brand by negative word of mouth.
What is a Detractor?
This is Geek Squad's moto.
What is Cura Et Celeritas?
This Portal is used to verify online orders.
What is OIS?
This entitlement covers accidental damage to the associated device.
what is BBPPD?
This email is where you can leave messages about issues that occur when Watch Command is not available
What is Online@geeksquad.ca?
The Director of Remote Services.
Who is Agent Angelo Daga?
This is the year Remote Support became available in Canada.
What is 2009?
This portal allows you to generate license keys for Acronis, Bitdefender and McAfee.
What is AFK?
This entitlement comes with any one-time service bought in-store or online.
What is 90-Day Support?
Time off requests should be filled out in this tool after they are approved by your Team Lead.
What is Workday?
This is a list of values and rules that Geek Squad Agents should follow for every interaction they have.
What is the 6 Point Pledge?
This was the name of Best Buy before its rebranding in 1983.
What is Sound of Music?
This portal is where you would go to confirm that a client has 90-Day coverage.
What is eGrace?
The converted GCID for the 4 Part Key: 0930 056 3782 12/08/17
What is 930171208563782?
This email can be given to a Client to report a scam pretending to be Geek Squad.
What is Abuse@bestbuy.com
The time that Bitdefender VPN's traffic limit resets.
What is 2:00PM PST?