State Ref
What is the minimum Bodily Injury Limit in the state of New Mexico?
25/50
A customer tells you that they are installing a lift kit to raise their truck by 7 inches. Does this qualify as an acceptable customization?
No
How many days can a service agent back date removing a vehicle without proof?
30 days.
If a customer needs to email in a RBS (running bank statement) to get a payment refunded what email would you give them?
Which coverage would pay out for the damage to a vehicle caused in this scenario? PH hits a deer while driving down a country road at night-time.
Comprehensive
In the state of Colorado, can a PH carry both Uninsured Motorist Property Damage and Collision coverage on a vehicle at the same time?
No
A customer is borrowing a vehicle from his grandma while he gets enough money to pay for a car on his own. He asks if we can just add the vehicle but he is not the registered owner of the car. Can we add this vehicle?
We also need to add his grandmother since she is the registered owner of the car
if a policy holder calls in today and say they moved from CO to Tx 2 weeks ago, What effective date do we need to choose within the EDGE?
Day after phone call.
In service do we accept money gram or western union payments?
yes
How many years OR miles does MBI expire after for a vehicle? Looking for both years & miles in order for answer to be correct.
7 years, 100,000 miles
What are 5 things a customer can do on the mobile app?
-postpone a payment, make a payment, view ID cards, add vehicle, add driver
What is the definition of “customarily used”?
On average, more then three times in a one month period.
The policyholder is requesting a new due date of the 15th of the month. What date should you select on Policy Profile as the new "Policy Term Effective Date" if the policy is effective 9/17/20 and they are calling on 2/14/21?
3/15/21
How much is the returned check fee (NSF) in Florida?
$15
When doing a combo endorsement call for vehicle and driver, which one is first?
Vehicle
What are you required to verify when sending ID cards (Find in state ref)
Effective dates, driver and vehicle
Can we add a vehicle to a policy if they rent out the vehicle?
No, refer to underwriting.
Who do we need to get authorization from to back date more then 4 policy terms?
Manager.
A customer wants to make a payment via paper check and asks you where to send this. What address should you give?
GEICO Remittance Center
One GEICO Plaza
Bethesda, MD 20810-0001
What are 3 of the eligibility requirements in order for someone to carry MBI on a vehicle?
1. Purchased/Leased from dealer, 2. Purchased/Leased within the last 15 months, 3. Model year is prior, current, or next year, 4. Have odometer reading of 15,000 miles or less.
If a customer forgets their password what do you have to verify to reset it?
If a customer forgets their password, refer to the following instructions:
Ask for Policy Number or the last four digits of the Social Security Number
Identify the caller - Named Insured/Spouse?
Ask for the address on the policy and verify.
Ask for the Driver's License Number and verify
Change the Password - the policyholder should establish a password that is easy to remember.
Will we cover a custom paint job?
no
If a customer calls to change the due date to the 20th of every month but the current due dates are on the 7th, How many days should we bill them for to get caught up?
13
In a 5/6 payment plan, what are the two options for down payments at renewals and new business?
25% and 33.3%
A policyholder is expecting to start his new policy with us on 12/25 but wants to postpone the start of his policy to January 6. How would you handle this call?
Cancel flat and reissue effective 1/6