DriveEasy
Which of the following are required during the DriveEasy registration on the GEICO mobile app?
A. Download the GEICO app
B. Agree to terms and conditions.
C. Enable location and motion + fitness settings
D. Call GEICO when done.
A, B, C
Can we exclude a spouse off a policy in the state of GA if they are co-owner of a vehicle?
No
Where can we find signed option forms?
FileNet
If a customer calls in and says "I just got a new car and I need to get it added to my policy" How will you respond?
Congrats on the new car. I`m just the agent to get it added to the policy.
Will the premium chagge when you put a veh into Storage plan 2?
No. They get a credit at renewal.
What if I receive the error, “Error happened during the request –Phone Number Invalid ”when manually updating a phone number in TrueView?
Adjust the phone number format to +1XXXXXXXXXX.
In the state of New York, What is the deductible for glass damage if the customer has comprehensive(Non-Deductible Glass Option)at 250 deductible?
0
Where would we go to add customizations to a veh?
Click on the veh on the main page- Scroll down to customizations- click edit.
If a customer calls in and says " I am so upset with GEICO for increasing my bill! WHHHYYY!!!?" How will you respond?
Im sorry you are upset but I am a billing specialist and I will more then happy to look over the policy for you to see whats going on.
In the state of New York, what storage plan can a customer be put in to not surrender their license plates?
None. Sp2 is only available for emergency deployments.
PH calls to say he got an email saying that DriveEasy was not set up correctly and we cant communicate with his app. Where should you navigate to review his current app setting and begin troubleshooting?
TrueView-Heartbeat support tab
If a New York PH called in to remove a veh and stated that they sold the veh on 06/01/2021 but they returned the plates on 06/12/2021, What day would we remove the veh for?
06/13/2021
What do we need to put as the subject line when sending an email to a customer?
Important document from GEICO: PLEASE DO NOT RESPOND TO THIS EMAIL
What is Levi`s cats name?
Muffin 2.0
If a customer calls in and says his policy is set to start on 06/30/2021 but wants to start it tomorrow, What is the process called to change the start date?
New business cancel/rewite
How to determine if the customer is having issues logging trips or “heartbeats”?
Review the Heartbeat Support tab in TrueView to determine when we recorded the last heartbeat. If we haven’t received a heartbeatas of the day of the call, review their current app settings. If any settings are not green/enabled, click the drop down or access the walkthrough in TrueView to help the customer update the setting
In the state of New Jersey, Where would the PH need to send in their defensive driver course information?
Via fax (855) 815-6480, attention Policy Processing
Via email r8techfax@geico.com
Or by mail:
GEICO
Attn: Region 8 Policy Processing
P. O. Box 9506
Fredericksburg, VA 22403-9506
Where would an agent go to add an authorized user to the account?
Account Preferences
What is the name of the system we use to find a VIN?
VINDL
What is Adeebah`s dogs name?
Karma.
How do I resolve the issue/alert when all settings and permissions are green, but the heartbeat is red?
We can’t measure if a customer’s phone is off or logged out of the app. In these cases, we can’t collect a heartbeat. When this alert appears, ensure the customer has powered their phone on and logged into the app! It may take 24 hours for the alert to be removed if the issue is resolved during the call.
In the state of Louisiana, do we have to have a written request to cancel a policy?
Yes
Bonus(Where would they need to send it?)
Where would an agent need to go to see what a customer had on there policy before putting the veh in storage?
The "View another date" on the Main page.
What will you say to a customer that has a rate increase due to rate generation?
Since the cost of medical treatments and vehicle repairs have gone up, we have had to adjust our prices to be able to better protect you.
What is the name of Davids dog?
Atlas!