Coverages
What does Bodily Injury cover?
Pays for the other parties injuries if you're at fault for an accident.
What is the highest limit you can write without approval?
100/300/50
What does this policy note mean?
**UW Review**
Service Handling: OK to address UW concern and document - if UW concern is resolved please refer to underwriting. Underwriting Concern: Ownership concern - per reports, Kyara Smith is the sole owner of 08 Chev Impala. Need to confirm and determine if o/s is acceptable. Underwriting Decision: Sending ?aire via Docusign. Sent sign forms OTTO and OTTO to cb. Recon Options: Need to confirm Kyara Smith owns the 08 Chevy and determine if ownership is acceptable. If PH denies kyara owns the vehicle, will require a copy of the registration.
We need to verify ownership, if ph solely owns vehicle, we need copy of registration proof. If kyara owns - we need relationship of ph to Kyara to see if it meets guidelines.
What response is this?
Can I call you back later I need to talk this over with my spouse?
Stall
When do you go over PAM?
Customer prompted
Change of zip code
Adding/Removing Vehicle
What does rental reimbursement cover?
Pays for a rental in the event of a covered claim.
What is the highest limits a GI customer can have at reissue?
100/300/50
What does this policy note mean
**UW Review** Service Handling: Do not handle, WARM Transfer to UW ext 168
do not address issue or concern with policy connect to underwriting
What response is this?
I don't have any money until next week.
Obstacle
Call comes in Pass with no name? what's your greeting?
Thank You for calling GEICO, this is____ i'm your licensed professional agent. Who do I have the pleasure of speaking to?
What does property damage cover?
Pays for the other parties property if you're at fault for an accident.
What is the highest limits a supervisor can approve on a policy?
300/500/100
What does BOS mean?
Bill of Sale
What response is this?
Yes!
Agreement
When do we advise of UM form?
before binding the policy
What does Uninsured/Underinsured Motorist cover?
Pays for medical expenses, loss wages and pain in suffering if the other party is un or underinsured in a not at fault accident.
Which company placement and risk level is considered Preferred?
GE/GG/GC Risk level B
What does POR/POA mean?
Proof or Residence/Proof of Address
What response is this?
No, you guys are higher than my current company.
Objection
What does POLR mean?
Proof of license re-instated
What does Mechanical Breakdown Insurance cover?
Covers mechanical failures for 7 yrs or 100k miles with a $250 deductible and lowers glass claims down to $50.
What is the highest limits a sales/service manager and director can bind?
500/500/250
What does c/c mean?
Cause Cancel
What response is this?
What are my limits?
Question
If policy is cancelled with EP and ph calling in advised DIV/SEP are they responsible for EP still?
Yes, the EP has to be cleared by either NIN or SIN in-order to process DIV/SEP and re-issue.