File Handling
What will we NOT pay for when customer rents a vehicle?
GMID = Gas, Milage, Insurance or Deposit
Amount of time it takes to fix a vehicle
DTR = Days to Repair
Partner that often says, "We'll pick you up."
ERAC = Enterprise Rent-a-Car
Used to identify policy premium payer and their "operator".
(There are 2 answers here)
Ph = Policyholder
Ph/D = Policyholder Driver
A private property that accidents happen often
P/L = Parking Lot
Used when file can be closed and no further handling is needed.
H/C: handle/handle complete
Information regarding the facts of the loss but particularly to what actually happened
FOA = Facts of Accident
Stephanie Rollins is the leading lady of this department
ILCA = Insurance Liability Coverage Administrator
A tool used to escalate potential or known coverage issues
CPW = Coverage Problem Worksheet
The abbreviation meaning declared, specified, asserted...
Sttd = Stated
Used to acknowledge we determined the at fault party and verdict
L/D = Liability Decision
Who is the other insurance provider?
a/c or adverse = Adverse (clmt) Carrier
This process reduces the time it takes for customers to receive their estimates and allows adjusters to assist more customers.
( 3 answers )
XD = Drivable Auto Repair Express
XF = Non-Drivable Auto Repair Express
ARX = Auto Repair Express
Endorsement for covering excessive amounts of liability responsibility
PDX = Property Damage Excess Coverage
Post office receipts secured and Cancellation Notices
PORS ad CANS
Apathy for claim
LOI- Lack of interest
Acronym used to say confirmed absence of injuries, minors or passengers were in the vehicle at time of loss
( 3 answers )
Vni = Verified No Injuries
Vnm = Verified No Minors
Vnp = Verified No Passengers
One team recovers monies for us and the other reviews demands received
( 2 departments )
SRT= Subro Review Team
PRU = Payment Recovery Unit
Used to describe when there are inquiries about protections unresolved in the claim
URLS: unresolved coverage question
Acronym used to confirm coverage that the insured pays a premium for
CBP = Covered By Policy
A scheduled time period that protects a task from delays of setting contingency funds
TRRs: Time Reserve Review
To exclude someone or something as a possibility
R/O = Rule Out
The FBI of fraudulent or suspicious activity on claims
SIU - Special Investigations Unit
Who owns the vehicle if the insured/policy holder is making payments on it
LH = Lienholder
A standard exclusion that states we will not pay for damage to property that does not belong to the policyholder but is in their temporary possession or under their supervision.
CCC - Care, Custody, and Control