ADD FILING
If a customer does not have their USDOT number when requesting to add a federal filing, can we add the filing and inform the customer to call back in 24-48 hours to add DOT number?
What is No?
If a policyholder has replaced their state filing, what form do we need to cancel their policy with geico?
What is Form E/ Form H from new insurance company?
Prior to removing a vehicle from a policy with active filings, determine if the vehicle is owned or operated by the business
If the vehicle is owned or operated by the business, the vehicle must remain scheduled to the policy
True or False ?
What is True?
Where Should we refer the customer if they need to obtain a Motor Carrier Number?
What is FMCSA OR THEIR STATE?
If a policyholder advises they received an audit from the FMCSA, what should we send them a copy of and where is it found?
What is send them a copy of the MCS-90 endorsement and its found in policy documents?
When customers request to add MCS-90 and you select it on comm-cloud, it will automatically add the federal filing?
What is no?
If a ph calls in on 10/31 to cancel their policy with an active federal filing & no acceptable proof, what date would we process their cancellation?
What is 12/5?
If the policy has filings and the customer wants to remove a vehicle due to the Vehicle Removed from Permanent Lease, What proof is needed?
What is Vehicle return receipt for vehicles no longer used under a permanent lease agreement?
How many days are needed for New Mexico's Future Date Cancellation
What is 35 days?
If a policy has filings and their policy cancelled from nonpayment 12 days ago, can a reinstatement be granted?
What is No?
What are the "important notes" listed?
How do you add a OS-32 filing to the policy and what is the minimum PD limit?
Select filing type 'Other' and write in “OS-32” in the description field. The policy is required to have a minimum PD limit of 500K when requesting an OS-32.
If the cx is requesting to cancel their policy due to adding their vehicle on a personal policy, what proof is needed?
What is the customer will need to provide proof of coverage on a personal auto policy. Customer will need to provide proof that their DOT is voluntarily revoked. This can be confirmed on SAFER. Send screenshot to FileNet and document ?
What proof is needed to remove a vehicle from a policy with active filings if the customer states they want to remove the vehicle but its still owned and operated by the business?
What is we cant remove a vehicle is its owned or operated by the business?
For cargo coverage in Oklahoma, name 6 restricted property.
Sand, rock, gravel, rip rap, aggregate, dirt; asphaltic mixtures or other similar road, highway and other ground surface paving materials; unprocessed forestry products and byproducts thereof not in a finished state; unprocessed agricultural commodities, and/or ordinary livestock.
Filings expire after every policy term
True or False
What is False?
Will customers receive an email from Underwriting when filings are submitted?
Yes or No?
What is Yes?
Is a dec page from a policyholder's new insurance company acceptable proof to cancel a policy with active filings?
What is No?
How many days does an agent have the authority to backdate the removal of a vehicle if sold or insured elsewhere on a policy with no filings?
What is up to 30 days?
If the customer does not have their DOT # we can still add the filing but the DOT # must be added within 30 days. True or False
False.
If a customer has active filings on their policy and they call in to make changes to their driver or vehicle, does this require a rush request?
What is No?
When submitting a Missouri filing what must you complete?
What is Rush Filing Request?
What are the two emails you must send califronia filing cancellations to?
What is PriJohnson@geico.com and JDockery@geico.com ?
Underwriting referrals should not be submitted to remove vehicles that have been force-added by Underwriting based on ACOOV audits. True or False
True
Filings in CA are only available for vehicles 10,001 and under GVW. True or False
What is False?
New filings need to be added anytime a cancelled policy is reinstated. True or False
False