Billing/Payments
If a customer on a 4 payment plan starts their policy in January. What month will their final payment be due for this policy term?
April.
You receive a call from a NY policyholder looking to add on a vehicle. What is the first thing you should ask them after verification?
New plates or transferring plates?
What 2 pieces of info do we need to force add a spouse/child to a policy?
Full Name and DOB
This coverage protects you, your family and your passengers if they are injured in an accident, regardless of fault up to $50,000 per person
NY BPIP
Ph is currently living in New York and is moving to new jersey. Ph advised will be surrendering ny plates on 11/20/2020. What date will you make the new jersey policy eff for?
11/21/2020
On a 1 payment plan paying with a checking account, how much will I pay in service fees?
$0
If a NY customer has Bill of Sale/Window Sticker or Lease Agreement/Window Sticker, but we have not received it. To which email address should the customer email us copies?
R2INSPFAX@GEICO.COM
DAILY DOUBLE. You must first wager your own points up to a total of 500. If you get the answer correct, you earn that many points. If you get it wrong, you lose that many points.
A NY policyholder tells you their daughter goes away to college 160 miles away and took a car with them. What should the status be for this driver?
ACTIVE! they still have a vehicle with them.
What are the minimum limits for Bodily Injury in the state of Minnesota?
30/60
Which coverages are affected by a Defensive Driving Discount in NJ? And for how long is the discount period?
BI, PD, PIP, COLL. 36 months (3 years).
What is the code city for a Western Union payment?
GEICO DC
Mr. Rogers, a NY policyholder, calls in to verify if a vehicle has been removed from his policy. reviewing the policy, you see documentation in PLOG and file net that we received proof of plate surrender from 09/29/2020. What date do you enter in Insite when it asks for the FS-6 date? AND what is the correct effective date for the removal of this vehicle?
FS-6 Date - 09/29/20
Eff date - 09/30/20 (Day AFTER plate surrender.
Today, 04/02/2020, Ph is calling to add her son to the policy. Policy is renewing in 2 days (04/04/2020). What date will we be adding the son to the policy?
04/03/2020. Day after phone call. This will be an old/new endorsement, even just for 1 day.
I call in to tell you that I have broken down on the side of the road, but I do not have ERS on my policy. Can I add on ERS now so that I can get help?
No, we can add it on effective day after phone call. Can not change coverages same day.
Ph is calling today 10/30/2020, to question why the rate does not include DDC discount. You find that the discount was never applied. In filnet, the certificate shows completion date of 07/25/2020. What effective date are we updating on the policy?
07/25/2020
If a policy has a payment restriction, what type of payments would we NOT be able to accept from the customer?
Payment directly from checking account. Can only accept debit/credit cards, moneygram or western union
Name 1 Vehicle that we can not write on our auto policies because it is restricted and tell me the type of restriction.
Name 2 documents we would be able to accept for Proof of Residency - to remove a driver from a policy.
Full utility bill including usage and service address (land line telephone or internet, electric, gas, cable, water/sewage). Note: Service dates must be listed and be after the change of address endorsement activity date.
Copy of military orders
Complete bank, credit card, or tax statement showing transaction locations
Mortgage documents
Verification of commute to work, such as train/bus tickets, monthly passes, or EZ Pass statement
Lease agreements. Note: To be acceptable, must request another form of proof from this list to accompany the lease agreement.
Dual residency situations:
Advise the policyholder that comparable utilities from both residences and verification of commute to work and employer location are required.
Advise the policyholder to send verification of whatever situation is being claimed (i.e., if the policyholder indicates one address is for a business location, verification of this must be submitted along with the documents listed above).
NJ Option - The policyholder, for a reduced premium, may limit their right to file a lawsuit in the event of a loss. This gives the insured the right to sue a negligent party for pain and suffering (aside from necessary medical expenses, which would be covered by PIP and/or health insurance) as a result of an accident.
Which coverage am I referring to?
TORT
If customer is removing their car off of a 1 car policy but they tell you they are getting a new car within the next few weeks. Would they be eligible for an NNO (Continuous Coverage Policy)?
NO! We would leave the policy as is and replace the new car onto it when they get the new one. NNO would apply if they are NOT getting a new vehicle within the next 30 days.
You open a policy and they are on a cancellation notice effective 11/06. The total amount due is $500 but you find that there is an MSP available for $300. Policyholder advises you that he can pay $200 today and the other $100 on the 5th. What must we do if they insist that we take it now.
Advise them that if we don't receive the remaining balance, the pol will still be cancelled eff 11/05 and we must PLOG that we are taking less than MSP because PH adv they will pay the remaining on the 5th.
There are 4 Assumptions that we make when processing a simplified vehicle endorsement. Name all 4 of them.
2. Registered to the Address on file
3. Registered in the state that the policy is written in
4. Registered in the Policyholder's name.
When would an inexperienced operator surcharge apply to a NY GG policy?
Inexperienced Operator - ONE (1) Point shall be assigned if the principal operator of any automobile has not been licensed for three years, or has less than one year of driving experience in the United States, its territories or possessions or Canada.
What does PLUM stand for and how is it different from other UM coverage?
Uninsured Motorist Coverage is Policy Level (PLUM), meaning the premium is applied to the first vehicle on the policy, but the coverage applies to all vehicles on the policy.
DAILY DOUBLE!!!! You must first wager your own points up to a total of 500. If you get the answer correct, you earn that many points. If you get it wrong, you lose that many points.
ROLEPLAY!
Pitch a MOAT referral for homeowners. Pick the support staff of your choice and they will be the customer. You must overcome as many rebuttals as they throw at you and convince them to get the quote.
Coach's decision, did they earn the points?