EC-071
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data.
What is information management?
The logical process of coordinating resources, such as money and employees, to accomplish an organization’s goals.
What is management?
The process of planning, staffing, leading, and organizing employees.
What is human resources management?
All the activities a business engages in to interact with its customers.
What is customer service?
The particular group of customers a business seeks to attract.
What is target market?
Promoting the product to potential customers by communicating product benefits is an example of _______ activities.
What is marketing?
Managers need technical, interpersonal, and ____________.
What are conceptual skills?
________ is the is pay for work completed in the form of an hourly wage or a yearly salary.
What is compensation?
One of the least expensive ways for a business to compete against others.
What is building positive customer relations?
Two individual businesses that combine to form one organization.
What is a merger?
Planning for organizational changes and recruiting appropriate employees fall under this type of management.
What is human resources management?
The owners, chief executive officers, presidents, chief financial officers, vice presidents, and general managers are _________ managers.
What is top-level or executive?
Giving the employee a tour of the facilities and making introductions, giving the employee information about company procedures and policies, and familiarizing the employee with their new workspace and equipment.
What is orientation?
The way employees and customers feel when they interact with a business.
What is corporate culture?
Acquiring assistance from outside organizations/consultants to accomplish business objectives or perform primary business activities.
What is outsourcing?
A business that makes money to fulfill a specific mission or undertaking.
What is a non-profit business?
This management level works side-by-side with workers.
What is first-line or supervisory management?
All human resources can have a ________ impact on a business.
What is positive or negative?
Being customer-centric means you treat your customers with _______ and ________.
What is courtesy and respect?
Something that will fulfill a customer’s specific desire or need.
What is an incentive?
_________ is the money that angel investors put into businesses to get them off the ground.
What is venture capital?
The four resources that managers manage.
What are human resources, financial resources, material resources, and information resources?
Laws regarding EEO, minimum wage, and employees with disabilities fall under this category.
What is compliance?
________ can happen over the phone, online, through the mail, and through marketing communications
What are touch points?
The arrangement by which businesses and individuals can purchase now and pay later.
What is credit?