GEN8607 Standard Rates and Fees

TV Tier

100

These are included in TV Select plus.

AMC+, Disney+, ESPN Unlimited, FOX One, HBO Max Basic, Hulu, Paramount+ Essentials, Peacock Premium, ViX, Tennis Channel, discovery+

200

These are included in TV Select

Includes AMC+, Disney+, ESPN Unlimited, FOX One, HBO Max Basic, Hulu, Paramount+ Essentials, Peacock Premium, ViX, discovery+

300

These are included in TV Select Signature 

AMC+, Disney+, ESPN Unlimited, FOX One, HBO Max Basic, Hulu, Paramount+ Essentials, Peacock Premium, ViX, discovery+

400

This is included with Mi Plan Latino

Includes ViX, Paramount+

500

This TV package is valued at $215 When bundled with  2 mobile lines and internet

TV Stream 

Internet Speeds

100

What is the speed of internet GIG ?

1000 x 35

200

What is the speed of 2 GIG

2000 x 1000

300

This is the speed of Premier

500 x 20

400

This internet package has speeds of 100 x 20

Advantage

500

This internet package can only be entered by customer care

SIA 

Equipment

100

This streaming device is included free with initial video promotional period

Xumo

200

These 3 are included in GIG bundles

Unlimited Plus Mobile and cDVR Unlimited and WiFi

300

What is included with our TV Package pricing ?

Broadcast TV Surcharge

400

This equipment is $10 for 15 mos (EIP) or $150 one-time (PIF) 

Apple TV

500

This is the price of an unreturned Spectrum Receiver 

$60

Definitions

100

This is a customer that never had Spectrum Service and a former Spectrum customer that's been disconnected from Spectrum Service for 31+ days and whose account is in good standing 

New Customer

200

A Move ?

Customers who move to a new address.

300

This is considered an upgrade

Offers and associated price points available for existing customers. (Includes New LOB, Additional Lines, or additional Internet Modems.)

400

These are the two types of disconnects

Voluntary and Involuntary

500

These are considered 'downgrades'

Processed as a Change of Service order where the customer has chosen to retain at least one LOB.

• A downgrade within an LOB is when a customer requests to remove service(s) within an LOB, or go to a lower tier within the LOB (e.g. Spectrum Internet Ultra downgrading to Spectrum Internet).
• A downgrade of a full LOB is when a customer requests to remove an LOB completely, resulting in the remaining service(s) on the account.
  • When downgrading from Spectrum Receivers to Spectrum TV Streaming, add a placeholder to the equipment list above all other Spectrum TV Receivers on the account.

MISC

100

This is the charge of the professional installation

$50

200

This charge is $20

Service Activation Fee

300

This is the charge for a 'trip'

$50

400

Custom Work, No problem that going to cost !

What is $50 per hour 

500

What is the fee that is applied for a Transfer of Service (move) with Express Connect  

$20