Embarkation
Documentation
Payments
100

On the day of embarkation, what documents does the guest needs to check in?

Form of ID, vaccination card if needed, Credit card

100

One form of ID USA guest needs for a close loop sailing

Valid passport 

valid government issued photo identification - drivers license

a valid document that provides proof of citizenship -birth certificate (original or notarized copy – state-issued) 

A passport substitute such as a U.S. Passport Card, Enhanced Driver's License, or Trusted Travel Program card from Nexus, Sentri, or Fast is also acceptable

100

Whats the policy to follow when TP only want to pay NET?

Follow Rebate policy

http://new.intranet.rccl.com/tools/InfoseekerArticleAdministration/showMemo.aspx?mid=8864#Rebate_Policy

200

When guest arrives onboard, where does the different stateroom categories have lunch/ dinner?

Inside  - veranda = Ocean View cafe

Concierge = Welcome lunch in Main dinning room

Aqua Class  = Blu Restaurant

Retreat = Luminae

200

A form of ID needed for a cruise when traveling outside of the USA?

Valid passport is required.

Visas may be required

200

How many bookings can a guest/TP pay for at once?

5

300

What is the procedures for consecutive cruises?

  • Same Stateroom: the guests leave their belongings in the room, the guests must still exit the ship, due to custom regulations.
  • Different Staterooms: On the last night of the first sailing, the guests should pack their belongings, leave them inside their stateroom (they should not leave their luggage outside the stateroom,  On the morning of debarkation/embarkation they should contact the Guest Relations desk to arrange for housekeeping to move their luggage to the new stateroom they will be occupying.

will be asked to meet at the Guest Relations desk, or another designated area onboard, They will be escorted off the ship to a meeting place where they will wait until customs clears the ship for general boarding. 

  • The guest's credit card will be charged for their onboard expenses at the end of each leg.
  • Once the second leg can begin boarding, the guests will be escorted back onboard
300

A form of identification Guest needs when traveling to a foreign country for more then 30 days?

Visa

300

What is the grace period of NRD booking to change ship and sail date without penalties?

24h no fee, after 24h $100 pp change fee (CHG1)

400

How does the muster 2.0 work onboard?

Guest will walk to their muster station and check in with the sea pass card and watch the video through the APP and TV, Muster 2.0 starts at 12pm until 4pm

400

Scenario: Guest would like to travel to Australia. What documents does the guest need to complete prior to sailing? (3)

must self-disclose their vaccination status, as well as read and acknowledge the Health, Travel, and Financial Risks statement

complete the Australian Electronic Travel Authority (eTA)

To submit a New Zealand Electronic Travel Authority (NZeTA) form prior to boarding the sailing

400

Scenario: Booking is 50 days from sailing, what is the penalties towards the booking?

Calculate off the blue line

Taxes and fees refunds

Any transfers refunded



500

Scenario: Guest is asking after they have checked in if they can go ashore and what happens with their luggage? When do they need to return the ship, if the ship leaves at 6pm.

once guest check in at the terminal, the luggage will get bag tags and drop off with the porters. Guest proceed to the terminal desk where they will receives their sea pass card. Once check in is done they can go back ashore and needs to return at least 1h30min before ship departs.

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