Mailing List
Customers can also reach out via calls.
True/False
False
What macro would we use for a Service requests?
MISC - Job Request
MISC - Service Request
Name the email that customers receive before the sale of our products.
marketing emails
Which link is a scam link and which link is the Oodie link:
https://theoodieaustralia.com/
https://theoodie.com/
What is a collaboration?
This is when a person or influencer emails in wanting to work with us and promote us on social media in exchange for free products or paid partnerships (cash).
What is the definition of General Enquiry?
A General Enquiry is an email asking a question of a general nature.
If a customer suggests we should release a new particular design that is not available on the Website which macro would you use to respond to a customer?
DESIGN - OOD Suggestion
CHAT - OOD Design Suggestion
After the sale of the product name the emails that a customer would receive in order.
order confirmation email
shipping confirmation email
What is the common explanation that we provide to our customers for a double pending charge?
Sometimes when purchasing online, the customer’s bank will hold a 'pending' charge whilst the payment is processing
When payment is taken in instalments the statement will read the instalment amount and also the total value of the order.
For individuals enquiring about collaboration, which platform do we work with them on?
Social Media
(IG, FB, TWITER,TIKTOK, Snapchat)
When to use the tag "General Enquiry"
The General Enquiry tag is used for non-specific matters. This can range from a customer enquiring about our product/websites, to a customer wanting to collaborate with the company and also those emails that are blank / have no content.
You would also use the tag when the customer is enquiring about one of the topics listed in the following sections.
If a customer reports a scam website, What is the appropriate macro?
Scam Customer Reporting macro
What details do we provide on the form for unsubscribing a customer and which box do we select?
The customers email, first, and last name.
the box Opt me out from all emails
How can we identify if an order was placed on a scam Website?
Requesting for order details to cross-match with details in our system.
Note that the order number should be #OAU and so on
What tag do we use for service requests, collaboration and partnerships?
General Enquiry
Name 3 charities that we offer donations to
St. John
Tribe-Monbulk Youth Inc.
Rolling Hills Pre-School
Make-A-Wish Australia
National Breast Cancer Foundation
Cathrine House Inc.
Canteen
Cystic Fibrosis SA
HAS FOUNDATION
If a customer reaches out enquiring about a double charge on their payment what macro would you use?
PAYMENT - Double/Pending Charge
We can subscribe a customer by first asking for their?
full name
email address
geo
If it is the first time posting it on the Slack Channel what format will be used?
Link to website:
Encountered:
Ticket link:
What is the difference between a Service request and a Partnership?
Partnership
This is when another company or brand emails in seeking to work with us either in a magazine or in regard to our products.
Service Request
This is when another company, brand or person emails us in regard to working with us or wanting to provide a product or service that we are not in need of.