Name the Department
OIG
What is Office of Inspector General?
Only approved destruction method for FTI in IVD
What is shredding?
Combining self-reported income with FTI in same folder
What is Commingling?
The number of VISNs.
What is 18?
Official time for calls in IVD.
What is 7:00 a.m. - 5:00 p.m.
OGC
What is Office of General Counsel?
EED Acronym
What is Enrollment and Eligibility Division?
This must be secured, locked away after business hours
What is Federal Tax Information (FTI)?
Telephone Not Ready Code for Lunch.
What is 81?
The last mail pick-up time occurs in IVD.
What is 4:00 p.m.?
BVA
What is Board of Appeals?
Telephone not ready code used when processing mail
What is code 65?
Create/make these for returned forms and information sent to HEC by Veterans
What is create file folders?
VISN number for HEC employees.
What is 7?
Chain of Custody binder is required.
When it is time to pick-up mail from Mail Center?
NCA
What is National Cemetery Administration?
FTI should only be shared with these individuals.
What is the taxpayer or verified DOR on file for IY under review?
*************Daily Bonus*************
This is date stamped and sorted daily.
What is mail?
Number of rings before a bounced call is recorded.
What is four (4)?
Code for break time is scheduled twice a day in increments of 15 minutes.
What is code 64?
VHA
Veterans Health Administration
Numbers used to retrieve Veterans case, information in EDB.
What is SSN or Case Number?
PSAs/CM must sign-in into this and answer incoming inquiries daily.
What is Telephone?
Number of positions PSAs have in IVD
What is four?
**************Double Jeopardy**************
Name all four.
When Performance Call Monitoring occurs.
What is the full 3rd week of every month?