Carvana Care
Mention the three levels of coverage from CC
Essential, Plus, Premier.
What does ASR stand for?
After sale repair
We pull the customers information from ________ to create terms.
Experian
The purpose of registration is...
to review, sign, and submit any documents that are necessary to register a customer to their newly purchased vehicle.
Explain the 7dmbg
-
How much it costs to take a vehicle to a non-preferred repair facility?
$200
How many cosmetic concerns are we able to submit in the PSD?
Only 3 cosmetic concerns.
The minimum annual income for Carvana financing is...
4,5k
A customer can register under a business only when...
cash or SAF.
We only sell newer used vehicles, no older than 10 years and not over ____ miles, no new vehicles.
110k
Can a customer add carvana care after delivery?
NO
Explain mechanical concern
Mechanical issues directly impact how the car functions and its drivability.
Terms are valid for...
45 days
Customer accounts that are still eligible to update their Mailing Address are ...
(within the 7DMBG and registration has not yet begun)
Mention the three financing options
Cash, SAF, CF
What does the Carvana essential cover?
Only powertrain components.
Explain the exception to override the "wearables policy"
first 45 days and 1500 miles
Our lowest rate starts at...
3,9%
Mention three states where notarize is not available
AL, AZ, DC, GA, IL, ME, NH, and SC are not eligible for Remote Online Notaries
Explain the difference between a shipping fee and delivery fee
Transport/Shipping from hub to hub
delivery from hub to customer
Is CarvanaCare transferable if the vehicle is sold?
If a customer sells a vehicle with CarvanaCare, CarvanaCare is transferable to one owner. If the vehicle is sold again CarvanaCare would not transfer it to the next owner.
Carvana and SilverRock (SR) both follow the _____________________ to determine if a cosmetic concern is within our standards or outside our standards.
Vehicle Standards Guide
What is a hard pull?
A hard pull is a formal inquiry on a customer’s credit report that will impact their credit score.
Can we update a customer’s registration address?
Before delivery - yes.
Carvana opened its first vending machine in...
Nashville, TN, in 2015!