Grooming & Appearance
Arm/hand Tatoos are acceptable and can be shown. But which tattoos must be covered up?
Face and neck tattoos.
Which daily topic is this?
When approached by anyone:
Stand, Greet, Serve, Speak, Smile, We are a service-oriented company.
Smiling Tuesday.
Name at least 3 "indicators"
No POC
Looks lost
Nervous
Fidgeting
Ramble
Demanding
Name-drop
Intimidate
Piggy-backing
Avoid Security
Bypass security
Avoid eye contact
Inconsistent story
POC given not on database/record
You don’t recognize them
What are the 3 Active Threat As?
1. Assess
2. Announce
3. Act
Where are our refuge areas?
1. Bronson/Carlton
2. Sunset/Gordon
Allied Universal uniforms may not be worn outside work or at any time while not on duty (except when traveling to and from work). If the uniform is worn while to and from work...
...an outer garment shall be worn over the uniform shirt so as not to bring attention to the employee while he/she is off duty.
Internal Customer: People inside Allied Universal. Your supervisor, co-workers, and people who work at the corporate office.
External Customer: People from outside Allied Universal. This type of customer buys our product or service and pays the bill we send them.
What are the 3 types of valets?
1. VIP
2. Visitor Valet
3. Candidate
What is the SALUTE report?
S - Subject description
A - Activity of subject
L - Location
Last scene
Direction of travel
U - Unique Identifier
T - Time last scene
E - Equipment of subject
Who can call-out the fire alarm and become IC?
The first person on scene.
Watches and tie clips are permitted; bracelets and chains must be...
Concealed
To protect the safety of the building and the people in it, you need to know details such as...
The location of fire extinguishers, emergency exits, telephones, etc.
Long wait at the parking structure gate-arm may require...
Directing the vehicle to a nearby parking space and contacting the Site Supervisor, who will oversee the verification process.
What are the different types of responses when you "act"?
Run
Hide
Cover
Concealment
Fight
What is the responsibility of your current unit, given today's post assignment?
200 - Make PA announcement; become IC; deploy units.
201 - send picture of the panel; direct personal towards refuge area #1;
202 - sweep the affected area; conduct the rule of 3 (after hours)
203 - escort LAFD; while waiting arrival, assist IC and other units
205G - ensure cones are placed by available personnel to prevent incoming traffic; direct evacuees to RA #1
206G - direct personnel towards refuge area #1
206 - direct personnel towards refuge area #2
215 - respond to refuge area #1; acquire head count (after hours)
216 - respond to refuge area #2; acquire head count (after hours)
Female officers are allowed one set of conservative post-style earrings, not to exceed the size of a dime, is permitted. Male officers...
...are not permitted to wear piercings while on duty.
What is the difference between the golden rule and the platinum rule?
Golden rule - treat others the way you want to be treated.
Platinum rule - treat people the way they want to be treated.
Security Officers can conduct verification in several ways. Name 3.
1. Cross-check the employee's name on Whitepages or Workday.
2. Cross-check the name of the visitor/vendor on Envoy.
3. Cross-check name against pass-downs from RSOC.
What are the 6 types of Use of Force?
LEVEL ONE: Officer Presence
LEVEL TWO: Verbal Communication
LEVEL FOUR: Less Lethal Defensive Spray (O.C.)
LEVEL FIVE: Temporary Incapacitation
LEVEL SIX: Deadly Force
During re-entry, how can we verify personnel credentials? There are 4 ways, name at least 2.
1. They can show us their HID mobile or fob
2. Verify via Workday or Whitepages
3. They can be vouched in by a co-worker
4. They can show netflix email if carrying laptop
Knit Beanies - Black knit “beanie” style hats plain with no logo or major identifying brand name may be worn in the field during cold and inclement weather. Where can the beanies NOT be worn?
Inside any building.
What are the 4 Ps of Customer Service?
1. Professional Image
2. Positive Attitude
3. Pleasant Manner
4. Performance Excellence
What is frictionless entry?
This is uninterrupted entry into the building for high profile clients. Usually communicated in advance by the POC or discovered upon reviewing Envoy.
How many duress alarms and lockdown buttons do we have?
4 Duress Alarms
3 Lockdown buttons
Who confirms re-entry after an all clear has been confirmed?
Workplace team.