Damage Waiver
$8.95
What does the event code S stand for?
Single event
How much is the discount for a single order?
$50 off
What is the final fit?
The day the customer comes back in to try on actual styles/sizes and ensure fit.
When did ACTUX become a company?
1928
Can the damage waiver be opted out of?
No!
What does the event code L stand for?
Last minute
How much is it to add shoes onto a rental package?
$25
Before giving a customer their product, what must be checked?
Full payment was received and all information is on file
Who is our current president?
Frank Simoni Jr
What does the damage waiver cover?
Any accidental damages/non malicious damage
How much does the 1 week and 2 week package upgrade cost?
1 week - $10
2 week - $25
How much additional are the BUS pants?
$10
When a customer is trying on in store, what should you help them put on?
Coat, vest and tie
Where is the plant located?
Mayfield Rd/Euclid
Briefly explain why it is important to go over the damage waiver with the customer?
It explains the fitting day, return day, damage policy and the back contains our refund and return policy.
Also proves as legal protection!
What do you think the 1 or 2 week rentals are mainly used for?
Cruises, extended vacations and/or destination weddings
What is the 1st quarter wedding promotion? (Jan-march)
Whether it was tried on or not as well as the fact it was picked up and paid off and your sales code
Who is our plant manager?
Nick Simoni
What should you highlight on the customers copy?
Fitting date, return date, total balance, damage waiver policy and store number
Why is it important to use the correct event code when placing an order?
Each event code has different pricing
If a wedding party only has 3 people in it, how much off are they going to receive?
$50 each
What two items can we potentially fix if not properly fitting while customer is in store?
Coat sleeve length and pant length
When did we add dresses to our company?
Some time near 2010