Memos
short for "memorandum"; typically a short note or update distributed in business
What is a memo?
The title of the email that tells the reader what it's about.
What is the subject line?
the person who usually answers the phone and greets visitors at a business.
What is the receptionist?
to fnd a solution to a problem or confict.
What is to resolve?
People who can speak about your work habits and skills to potential employers.
Who are references?
person who receives a letter, memo, document, etc.
What is a recipient?
The opening of an email (e.g., "Dear Mr. Lee") used to address the reader
What is the greeting?
to temporarily stop the conversation on a call while the caller waits.
What is to put on hold?
opinions or comments from a customer about their experience
What is feedback?
A collection of documents showing a person's qualifcations, such as a resume, certifcates, and letters of recommendation.
What is a portfolio?
short for "Regarding"; part of a memo header to explain the topic or subject
What is "Re:"?
A file or document included with an email
What is an attachment?
to move a telephone call from one person or department to another
What is to transfer a call?
what a customer believes should happen in terms of service or product quality
What are expectations?
Accomplishments or successes in work, school, or personal life.
What are achievements?
stands for "carbon copy"; this is where you can add additional addresses for an email or memo
What is CC?
To send a received email to another person.
What is to forward?
something requiring immediate attention
What is urgent?
to refer a problem or issue to a supervisor or higher-level employee.
What is to escalate?
Personal qualities such as teamwork, punctuality, and communication that help people work well with others.
What are soft skills?
to ask for something in a polite or formal way
What is to request?
To contact again to get more information or remind someone.
What is to follow up?
a specific number in an office phone system that connects to an individual employee or department
What is an extension?
the measure of how happy a customer is with a product, service, or experience
What is customer satisfaction?
The skills, education, and experience that make someone suitable for a job.
What are qualifications?