Parking & Transportation
Which locations do we offer day passes to and how much are they?
Ipswich, Lansdowne, Kenmore, Wentworth - $10
Chestnut Hill & 10 BP - $14
What departments do we NOT charge for a lost ID badge?
Security, Parking, Food Service, Housekeeping and Workforce Development
What does an employee need in order to pick up a key?
DFCI ID Badge
Who should an employee reach out to if their iForm is not complete?
Human Resources
True or False: when an employee approaches the window, I can sit down and help them from my desk
False! Each customer should be physically greeted at the window by a GS team member
How often should employee's ID badges be activated for off hour access in Iparc?
The list should be completed on a daily basis!
My badge isn't working at the LC exterior doors or elevators. What do I do?
1. Confirm the employee's badge number, CHUID, facility code and expiration
2. Check clearance tab for LC General or LC Occupants (add clearance if not listed)
3. If everything looks correct, email Taryn & Suzanne
True or False: if a key is not listed in PeopleSoft, I can still issue it to an employee
FALSE! Key and employee record should be emailed to Lock Shop Manager to rectify.
An employee's badge stopped working and you find they are terminated in PeopleSoft. What do you tell them to do next?
Reach out to their manager to submit a PCF to extend their end date.
Which emails should be prioritized in the GS inbox?
High importance emails, access issue emails
How much are employees reimbursed for the occasional transportation reimbursement program?
50% not to exceed $125/month
What badge do we issue to SSH employees?
DFCI ID badges
Instruct the employee to submit a work order under Lock Shop or call FSOC
An employee left their cellphone on the MASCO Fenway shuttle. Who should they contact?
Check the Front Desk Frequent contact sheet for the LMA Shuttles Lost and Found phone number.
When should all key sheets and packing slips be scanned in by?
EOD every Friday
anywhere but the onsite Smith garage
Someone's badge isn't working on LC9 and you see rejections for LC9 ARF doors. What do you do?
Advise the employee to contact ARF for badge access.
When should all key sheets for the week be scanned in by?
EOD Friday
What type of pagers require a work order?
New pagers only. Broken and replacement pagers do not require a work order.
Who is eligible for the Emergency Ride Home program?
1. DFCI MBTA riders
2. Commutefit participants
3. carpool/vanpool participants
How often should you go through the ID box to check for terminated employees?
Email Lock shop Manager and GS Manager
A patient calls GS to be removed from a mailing list. What do you do?
Send an email to DFCIMailOptOut@partners.org with the person's first name, last name, and full mailing address.
What is one of the General Services goals for this year?
1. Team Engagement
2. Customer Service
3. Streamline Operations