HOS
This Determines Workday Limit, drive hours, and cycle reset requirements.
What is a ruleset?
When we know we need a few moments of research time we can ask the customer, Would they rather be placed on hold or are they okay with a few minutes of research time.
What is a live hold?
When you put aside your own viewpoint and see things from the other person's perspective. Validating the customer's feelings.
What is demonstrating empathy?
Service provided to troubleshoot lockout and ignition issues with vehicles reserved for county employees of DC and SF.
What is Keyless?
Report where you can obtain engine diagnostics and data such as low battery, or even unauthorized device removal event.
What is Engine Faults Report?
This exemption extends the workday and driving limit by 2 hours in unexpected situations.
What is adverse driving Condition Exemption?
We process RMA's for all of our customers but our orders team does not order RMA for all resellers.
Who does Geotab process RMA's for?
Furthering the supportiveness of active listening by summarizing the customer's issue as an additional form of validation and comprehension.
What is paraphrasing?
Product that offers high definition recordings that are integrated with Geotab's open platform.
What is Dashcam?
Report that shows miles driven in each state used for tax purposes.
What is IFTA report?
This occurs when a driver continues to drive after the current day's limit has been reached.
What is workday violation?
Do you need written consent to edit a log?
What is we never edit logs for any customer?
Being flexible and adjusting to each customer’s environment and personality creates an enjoyable experience.
What is adapting to the customer?
Add-In that allows drivers to enter receipt info into Drive App, which is integrated into Fill-Ups and IFTA reports in MyGeotab.
What is Fuel Tracker?
This report confirms device communication status among other vital information for the whole fleet at once.
What is Watchdog report?
In order to regain a full driving hours for the week, a driver must complete one of these.
What is Cycle Reset?
When you have a customer that needs to be unlocked do you need to have written consent to click on the unlock button?
What is written consent via email or chat is required from an admin user prior to unlocking a user on their behalf?
Open and close-ended questions asked to uncover additional details to support a resolution.
What is discovery questions?
This Add-In integrates Getoab's data to determine in order to determine driver compensation.
Driver Payroll ELD Report?
Report that will show average drive time per day.
What is Advanced trips history report?
Time allowed to run errands or get food which does not count against drive time limits.
What is Personal Conveyance?
When we have an inquiry regarding Sync-Up drive how do we follow through with helping this customer.
What is never allow T-Mobile to punk you send them back! lol
Used to create mutual understanding of steps, actions, or follow-up.
What are clear expectations?
This Add-In allows monitoring that is essential to help fleets transporting food, pharmaceutical, and other sensitive items to avoid load waste and handling fines.
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What is Temperature Monitoring?
Report which shows rules broken by vehicle or driver such as Speeding, Harsh breaking or even after hour usage.
What is Exceptions Report?