Helpdesk
A transfer student comes in and is unable to log in to the engineering lab computers. What is one likely cause and solution?
Their engineering account is not enabled. Have the student create a new account in TEACH.
Name all the lab rules
1) No Food or Drink
2) No Excessive Fragrances
3) Take Phone Calls Outside
4) Remember to Log Out
5) Be Respectful
What is the traditional name for Halloween?
All Hallows' Eve
What are three useful pieces of information to include when helping a student email Support?
Their full name, student ID number, and a detailed description of the problem (steps taken so far, operating system, error message, etc.)
Where are the lab keys and toner located?
DEAR 202A
Why do we carve pumpkins?
To ward off evil spirits
A Mac user arrives at the desk and, when attempting to use COEprint, a message pops up saying "Hold for authentication." What is one likely cause and solution?
Incorrect login information (either from initial setup or from recently changed password. Solution: correct the credentials in Keychain, sometimes faster to uninstall and reinstall COEprint.
A lab computer is frozen, what do you do?
Power cycle the computer. If that doesn't work, email support
What year was Dracula written?
1922
A user complaining of slow laptop performance is running two antivirus programs at the same time for "extra protection." What is the problem with this, if any?
When two antivirus are running at the same time, it can cause a variety of problems. One program can identify the other as a virus, they can both hog computer resources (slowing the computer), and the redundancy is usually not necessary. Recommend they stick with one program (usually Windows Defender), and install an anti-malware for extra protection (Malware).
What model is the Johnson printer?
LaserJet Enterprise MFP M725
What country did Halloween originate in?
Ancient Celtic
alternate answer:
Ireland, UK, northern France