Tickets
Circuits
Wireless Basics
Systems
Misc.
100
Created for non-managed services or when AOTS issue is circuit related.
What is BMP
100
DHEC
What is a T1
100
LTE
What is Long Term Evolution or 4G
100
Online site for Mobility resources and systems.
What is MyCSP
100
What to do if you don't know how to help your customer because you don't know what to do.
What is go outside and smoke a cigarette ... uh, no, what is ask for help.
200
Generally relegated to the customer's managed router.
What is AOTS
200
DNEC
What is a T45
200
Offered analog signal voice communication.
What is 0G and 1G
200
Online site for Wireline resources and systems.
What is Service Management Portal.
200
Two forms of communicating with the customer.
What is yelling and sarcasm ... uh, no, what is email and phone.
300
Created to monitor the dispatch of technicians onsite.
What is WFA
300
AGEC
What is an OC3 circuit
300
Offered digital signal voice communication.
What is 2G or GSM
300
System to pinpoint wireless towers and services.
What is MTI Map Tool
300
What to do if there is no movement on a maintenance ticket.
What is go home there's nothing to do ... uh, no what is escalate.
400
These maintenance tickets are nine digits and start with the number 1
What is AOTS
400
45 Mbps
What is a T45
400
Allowed data transmissions over wireless services.
What is 2.5G or GPRS
400
System for seeing customer accounts receivables and accounts in dispute.
What is COARS
400
What to do if you need a status update on a maintenance ticket but there is no information in the comments log.
What is Smart Chat a SME
500
You can tell when these maintenance tickets were created by their ticket number.
What is BMP
500
Circuit ID with two letter designations like BB, MM, MN
What is Ethernet
500
Without this structure, no wireless communication would be possible.
What is a cell tower.
500
Systems for seeing Mobility (wireless) customer's account information.
What is Telegence and Phoenix
500
What you should do if you need a follow up with your customer later that night but your shift is over for the day.
What is hand off OnContact issue to after hours.
M
e
n
u