Reversal of Denial
Denial
Case Builds
NOMNC Tasking
Web IVR
100

to complete a reversal of denial the overall status should be in?

what is Approved Status 

100

i got assigned a case in denied status what does that mean for me as a UMAC?

what is start the denial process

100

i receive a case to create authorization what is first steps when member in focus in cgx?

what is verification in SRO as well as in scope or out of scope

100

what is the queue name to verify if UMAC has received task?

what is HSUM SNF Tasking

100

where does a web ivr originate from?

what is Availity


200

the name of the letter to be used is called 

xMedicare_Reopen_Reversal of Integrated Denial Notice (IDN)_E

200

i start the denial letter and i need to send to and copy to who?

what is send to member and copy to Facility

200

you pulled a Member in focus and verified that member has a MES policy

what is do not create auth

200

the reason you make an outbound call to facility is why?

what is to verify if facility received a NOMNC 

200

we update the provider information in CGX Details. what is the order it should be in

what is requesting SNF Facility, Treating Attending Doctor, and Facility SNF FAcility

300

do you send to Attending Physician?

what is no we send to Member and Facility

300

i am updating the Dynamic Fields and jump to the merge fields what will i need to update?

What is nothing should Auto Populate

300

in the provider fields we input which providers where?

what is SNF Facility in requesting and facility provider field and Attending in the treating provider field

300

NOMNC was received and we have to state the denial disclaimer is this True?

What is False, we do not have to state a disclaimer. 

300

fax attached and it is the auth request only what is your next action due 

what is Request CLinical 2

400

what are the Disclaimers you need to input when faxing to Facility

What is Provider and Grijalva Disclaimers

400

i have a case that is day 13 do i need to send any letters through Veritas

what is no go through fulfillment

400

the difference between SNF Admit Post hospital vs SNF Admit Direct

What is SNF Admit Post Hospital is post discharge from acute facility and SNF Admit Direct is admission from home.

400

if a facility received a NOMNC what do we do for Task 

send back to nurse and in comments state NOMNC Received and faxed; Name of facility representative.

400

with web ivrs we check member central Authorizations why?

what is to verify if auth has overlapping dates or possible duplicate

500

when sending through fulfillment what is the letter type chosen

What is Reversal of Denial

500

when i am sending the letter through fulfillment it automatically wants to send to member and facility 

what is incorrect only send to member

500

Member admitted to SNF Facility on 9/28/2024 and this request type is chosen while member has not been discharged 

What is Request Type Concurrent 

500

if a facility does not receive the NOMNC what is the subject line we input

what is NOMNC Not Received

500

if provider attaches clinical thru Availity you fax back to provider using which option in faxing thru CGX

what is we would not fax anything to provider.. 

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