True/False
Managers/Team Leader
Problem Manager
Coworkers
Customers
100
Someone cruel & aggressive who intimidates and verbally abuses someone else
What is a bully?
100
true or false: you can ignore your new manager because you know what you should be doing?
What is false
100
A cruel and aggressive person who intimidates and or verbally abuses another person?
What is a Bully
100
One who emphasizes group accomplishment and cooperation rather than individual achievement and not helping others.
What is team player.
100
The approach of an employee whose thoughts and actions are geared toward helping customers.
What is Customer Service Orientation?
200
An attempt to discredit by underhanded means such as Innuendo, accusation, or the like.
What is backstabbing?
200
a statement of what judges acceptable performance
What is performance standard
200
Differences in goals, values, personalities or competency.
What is issues that may cause problems in the workplace.
200
What are you unlikely to be recommended for if you can't work cooperatively with others?
What is promotion for supervisory position.
200
You need to establish these kind of goals to deliver excellent customer service.
What are customer satisfaction goals?
300
A firm belief in the dignity and value of work and, therefore, important for favorably impressing a manager.
What is Work Ethic?
300
a firm belief in the dignity and value of work and, therefore, important to impressing your manager is?
What is work ethic
300
How do you respond to pet peeves your boss has.
What is going out of your way to cater to them.
300
What leads to frustration,stressed and decreased productivity?
What is poor relationships.
300
When a customer does this you should be helpful, not defensive.
What is complain?
400
The process of revealing one's self to others.
What is Self-disclosure?
400
at your first day of work show up on time, dress property, and have a can do attitude is?
What is positive first impression
400
The close monitoring of most aspects of group member activities by the boss or manager.
What is Micromanagement
400
_______ is a major contributor to cooperation.
What is trust.
400
This is the experience you should strive for.
What is the "wow" experience?
500
Product of group effort whereby the output of the group exceeds the output possible if the members worked alone.
What is Synergy?
500
Which of these show a good emotional intelligence: chose two answers A: Pay attention to your co-worker when they need help B: Don't offer to do task that are not enjoyable or minor task C: Ignore a customer if they have a “stupid” request D: Be proactive in understanding a customer's needs
What is A: Pay attention to your co-worker when they need help, and D: Be proactive in understanding a customer's needs
500
Ways to confront a problem manager
What is gently asking for explanations and together seeking solutions.
500
What two kinds of compliments are given in a workplace?
What is appropriate and exaggerated compliments.
500
This is what you should use to speak to your customers when working internationally.
What is the customer's preferred language?
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