Random Holiday
Kids leave this out for Santa at night?
Cookies
What are the 3 words we use to describe our dress code?
Premium, Easy-going, Approachable.
If you have a memorable, special or standout interaction with a customer where can you submit to marketing?
Through the Customer Stories submission form
What day did we transition to holiday music in-stores?
November 17th
Where do Holiday Tri-Folds get placed in-store?
Only in the catalog trays
What is the most popular, highest grossing movie series / franchise during the holiday?
Home Alone
If a stylist has a return, exchange or happiness they need to do with their personal order, who can process?
Only their Store Manager
How many gorjana stores are there going to be as of November 20th?
59!
What two ways can we provide wishlists to customers?
Physical (card) or Digital (emailed)
Remove all fine and fashion jewelry pieces from poly bags.
How many nights does Hanukkah last?
8
What is our holiday return policy?
The same as our normal return policy, no change. Reminder: Returns made within 30 days of purchase will be refunded to the original form of payment. Gift returns, accompanied by a reciept, can be exchanged or returned for store credit only.
How much is our jewelry care system? Can it be used on both fashion and fine?
$20, only on fine.
What is our holiday theme / tagline this year?
'Gifts that Glitter'
How much is the NEW Diamond Alphabet Necklace?
$425
Three of Santa's reindeer's names begin with the letter "D." What are their names?
Dancer, Dasher, and Donner
If a customer brings in a necklace to return post holiday and you determine it was purchased as part of a layering set, what is the process?
Process an IA in RFS (adjustment reason: sellable), then issue store credit (in Shopify Admin) for the individual price of the item + tax.
What packaging is included with a standard transaction?
Pouch (fine & or fashion), care card, shopping bag and tissue paper.
TWO PARTER: When does Black Friday signage go up and when does it come down?
Goes up morning of Friday 11/24, Black Friday start of business AND comes down at end of business day on Monday 11/27.
If a customer comes in to pick up a BOPIS order and finds an additional item they want to purchase, how would you proceed?
Give them their BOPIS order (mark as picked up on the POS), then ring the additional item they want to purchase separately.
What was the first company that used Santa Claus in advertising?
Coca-Cola
What is our Black Friday promo for this year?
Name the 5 bracelet styles that go in the NEW keepsake jewelry box?
Melbourne Diamond Tennis Bracelet
Classic Diamond Tennis Bracelet
Diamond Row Melbourne Bracelet
Classic Diamond Row Bracelet
Floating Diamond Stationary Trio Bracelet
When is the first time customers will be formally notified of our Black Friday Promotion?
DAY OF!! We are notifying customers via social media, SMS and Email on Black Friday AM (11/24).
Remember: Please do NOT share details with customers until it is active.
How many diamonds are on the Classic Diamond Row Necklace?
51 bezel set diamonds