Immix
Where should you grab alarms from?
Top of queue/ Process alarm button
What should you click as soon as you open the program?
Alarm handling/ White house
Where does a RAD alarm come in at?
In Immix
How should you switch between alarms in an event
Arrows
What do you say when answering the phone
Operator #
What is the first thing you look at after opening an alarm?
Notes
What is the first thing you do after opening autodialer?
Check password
How do you find which camera the alarm is coming from at?
Alarm details
How do you preform a talkdown
Microphone button in top right
What do you ALWAYS need to get from a customer
Password
Where do you find the site address?
Details tab
What are the 4 things you give the customer after verifying their password
Type of alarm, Area, Zone and Point ID
How do you close a RAD alarm?
In Immix
Where would authorized individuals be listed
In SOP
What kind of transfer should you make
Warm transfer
What do you use to search an account?
Manual Patrol
What should you do first when a customer calls in regarding Manitou?
Pause alarm handling
How do you open the gate?
Red gate button/ top right
Where do you send an issues you're having with Hakimo
Yellow chat/ to Hakimo
What should you do while searching for information
Mute the phone
What do you use to see where a camera SHOULD be facing?
Reference shot
How do you put a site on test?
Operations-on test-search account-add
What do you need to get from the person who calls in for gate access?
Name and company
Where can you see previous alarms
Location alarms
What three things should you give a customer when they answer your call
Operator number, who you're with, the site you're calling for