DME Detectives
This transfer aid is not a lift at all. It bridges the space between two surfaces so a person can slide across while seated.
Transfer board
What 2 things need to happen in excel after contacting someone on the waitlist?
Add follow-up notes & mark the entry as complete.
Equipment with a weight capacity above what number is generally considered bariatric?
More than 300 pounds.
What is wrong with this 7-Day Trial?
The note does not contain all of the necessary information (process date, payment type).
Syringes may be labeled in both mL and cc. How many mLs are equal to 1 cc?
1mL = 1cc
This popular DME item serves 3 different purposes.
Bedside commode
A customer asks how long a transfer from the other GHW store will take. What should we tell them?
We should receive the item within 7 days, and we’ll call you once it arrives.
What does the “French” or “Fr” measurement on a catheter refer to?
The catheter’s outside diameter/size.
What is wrong with this walking boot?
It is missing the entire front plastic piece.
A medical oxygen concentrator does not produce 100% oxygen. About what percentage does it typically produce?
90% - 96%
What wheelchair feature allows the user to self-propel?
Handrails
A customer isn’t sure whether a piece of eligible equipment will work at home. What solution could we offer?
7-day trial
A wheelchair is described as “hemi-height.” What does that mean?
The seat-to-floor height is lower than a standard wheelchair.
What is wrong with this rental return?
The round-up donation is still on the receipt.
A cane should generally be held on which side of the body relative to the weaker or injured leg?
The opposite side / stronger side
This term can refer to several different transfer devices, including a Sara Stedy, Easy Pivot, and Easy Stand.
Sit-to-Stand
How long can a layaway be held and what is the deposit amount?
6 months & 25% of the total price.
What does “convex” mean when describing an ostomy barrier?
The barrier curves outward toward the skin/stoma to provide pressure around the stoma.
A customer puts a hospital bed on hold and asks for the next available delivery date. The associate reserves a delivery slot and tells the customer when to expect it. Spot the issue.
The delivery should not be scheduled until payment has been received.
The abbreviation CPAP stands for this.
Continuous Positive Airway Pressure
This type of wheelchair changes the position of the entire seat and back together, rather than just reclining.
Tilt-in-Space Wheelchair
You’re creating a new Lightspeed product for a Permobil F5 powerchair with i-Level, tilt-in-space, recline, and other powered seating features. Using our naming standard, what should the product name look like?
Permobil F5 I-Level Multi-Feature Powerchair SKU xxxxx or Permobil F5 Tilt-in-Space Multi-Feature Powerchair SKU xxxxx
When comparing needle gauges, does a higher gauge number indicate a thicker or thinner needle?
A thinner needle.
A customer on the waitlist is contacted and confirms they still want the item. The associate places the item on hold under the customer’s name and phone number, then moves on to their next task. Spot the issue.
The associate did not update the customer’s waitlist entry with the follow-up/contact notes.
Compression levels are measured in mmHg. What does mmHg stand for?
Millimeters of mercury