DS-WHATTT?
DS-11 is used for what applicates?
A customer can submit the form DS-82 for a damaged passport? True or False
WHAT IS
False
For a customer to know that their lost or stolen passport application was reported successfully what must they receive?
WHAT IS
Acknowledgement email and Reference Number
Customer is outside the US, lost their passport, What do you advise?
A Out of Luck
B Mail app and DS-64
C Call Ghostbusters
D Go to US Embassy or Consulate
WHAT IS
D Go To US Embassy or Consulate
What do you put at the bottom of any email you send to a customer?
WHAT IS
Your employee ID
DS-71 is used for what applicates...
The DS-71 form must be submitted with the DS-11 when the customer applies for a passport but does not have acceptable evidence of identification. If the customer is unable to establish their identity to the satisfaction of a person authorized to accept passport applications, they would need to present an identifying witness who would fill out the DS-71.
Can we schedule an appointment for a customer who has NOT already applied if they are traveling internationally within 14 days?
WHAT IS
Yes
I'm going to Greece tomorrow and luck would have it, I found my passport (that I reported lost/stolen) Why can't I use it?
WHAT IS
If you have already reported your passport lost or stolen, the passport is no longer valid and cannot be used for international travel. If you attempt to use your U.S. passport which you reported as lost or stolen, you may encounter issues while traveling which include a foreign country denying entry to you.
Customers would like to send in their damaged passport that they have had more than 120 days now. How would you advise the customer?
WHAT IS
Advise the customer they must reapply using the DS - 11 form and pay the fees.
What will the issuing agency or overseas post supply the applicant with providing them with information on why the passport was limited?
WHAT IS
Information Notice
DS-3053 is used for what applicates...
The DS-3053 is the preferred document to provide parental consent for a minor. Although a statement of parental consent may be acceptable in lieu of the DS-3053, if the statement does not contain all of the required information, processing of the minor's passport may be delayed.
The DS-3053 is used only for obtaining the notarized consent from the non-applying parent or legal guardian. The DS-3053 requires more information on the non-applying parent or legal guardian and must be notarized. It also includes additional clarification on form requirements, such as the necessity for the notary to witness the signature in-person.
The DS-3053 is submitted with the Forms - DS-11 Application for a U.S. Passport for any minor child under the age of 16 when a parent cannot be present.
Form DS-3053 is to be submitted by the non-applying parent or guardian to provide written consent for their minor child to apply for a U.S. passport because they are unable to appear in person with their child.
When completing Form DS-3053, the customer is to be advised to make sure that ALL the information is complete, correct and in black ink.
Special issuance passports are valid for a maximum of 7 years. True or False
WHAT IS
False
Do the supporting documents have to be original or photocopies?
WHAT IS
Original
WHAT IS
PassportSolutions@state.gov;
If a customer does not have enough time to correct the passport printing error by mailing it to the adjudicating agency. How do you advise the customer?
WHAT IS
Advise the customer to check with the airlines or cruise line to see what acceptable documentation they may accept.
DS-5525 is used for what applicates...
The DS-5525 is used only if the notarized, written consent of a parent or legal guardian with custody of the minor applicant under 16 cannot be obtained.
The applying parent/legal guardian’s statement in the form must explain the reason why they cannot obtain the notarized statement of consent. They must show that there are exigent or special family circumstances that make two parent/guardian consent unobtainable.
This passport is given to US Governments employees and their dependents that are traveling with them on official duties.
WHAT IS
Official Passport
Customer was instructed in a voicemail from an agency to contact NPIC to provide requested information (updated address or credit card information, etc.) What can you do?
WHAT IS
Transfer the customer to the Help Desk:
Parents or legal guardians cannot report their children’s passport using the online DS-64 if they are under the age of 18. They must submit the paper form. True or False
WHAT IS
True
A Stepparent calls wanting to change the address of where the passport will be sent for their minor child. How do you advise?
WHAT IS
You advise the stepparent " Please have the applying parent calls us back with the identification used to be able to process with the request."
DS-5504 is used for what applicants...
An applicant who applies for a replacement passport book or card within one year for of issuance because of a name change.
An applicant’s Identifying information was printed incorrectly on their most recent Passport book or card.
An applicant’s most recent passport book was limited to two years or less for a reason other than multiple losses or a seriously damaged or mutilated book.
If customer is traveling by private plane/charter what do they need to show as proof of travel?
WHAT IS
the flight plan from the FAA.
Which calls do we transfer to Duty Officer ONLY if they have been FULLY qualified?
WHAT IS
Qualified Emergency (DoT/Immediate Family)
Proof of Emergency
Proof of Travel (Have Confirmation)
*DOUBLE DAILY* DOUBLE POINTS
Using RA, tell me the address a customer needs to mail in a passport they found that is NOT theirs.
Address for CLASP (ONLY TO BE PROVIDED IF ASKED)
WHAT IS
ATTN:
U.S. Department of State
Consular Lost and Stolen Passport Unit (CLASP)
CA/PPT/S/TO/LE
44132 Mercure Circle
PO Box 1227
Sterling, VA 20166-1227
If the customer states they are traveling by land or sea, any one of the following are acceptable for Proof of Travel for travel to Canada, Mexico, and the Caribbean Islands EXCEPT FOR:
A Bus Ticket
B Train Ticket
C Travel Brochure
D Cruise itenary from a travel agent or cruise line
WHAT IS
C Travel Brochure