Promo
Power
Power
Buy $100, get $20 promo and buy $150, get a $40 promo
True or false: We need to check ID with all gift card purchases.
True
Why is it better to sell a dollar amount instead of a specific service?
It gives the client flexibility to use it for services, retail, and upgrading.
What does CARE stand for?
Connect, Ask questions, Recommend, and Encourage the heart.
A guest says, “I’ll just get a $100 card.” What could you say to encourage them to go higher?
“If you do $150, you’ll get a $40 promo back, it’s the best value we offer right now!”
If a client buys two $100 gift cards, how much in promo cards do they get?
$40 total
What should you do if the name on the ID doesn't match the credit card?
Politely decline the transaction and notify management.
What dollar amount would you recommend if a client wants to gift a 90 minute sessions with an enhancement of their choice?
$200 with a $40 voucher
Give an example of how you can CONNECT with a guest who is buying a gift card.
Greet them warmly, smile, and ask about who the gift is for.
A guest doesn’t have their ID. What’s the correct procedure?
Ask for another form of ID or manager approval, but don’t process without verification.
True or false: The promo card can be used to buy another gift card, pay membership dues, and leave gratuity.
False
True or false: It is okay to skip ID checks if the guest looks familiar.
False
A guest says, "I only want to buy enough to pay for one massage." How could you upsell politely?
What's an example of ASKING QUESTIONS during a gift card sale?
"Are you looking for them to spend it on a facial service or massage?"
You notice a guest using multiple cards to buy several $100 gift cards. What should you do?
Check IDs for each transaction and alert a manager.
What can the promo cards be used on?
Retail, enhancements, and advanced or longer sessions.
What could happen if we process a fraudulent gift card sale?
Chargebacks and loss of revenue.
How can selling a higher dollar amount benefit both the clinic and the guest?
Guest gets extra value and the clinic boosts its sales with potential retail purchases, upgrades, or enhancements.
Give an example of how you could RECOMMEND using CARE.
"A $150 gift card is great because it gives them the flexibility to enhance their service or leave gratuity, and you get the $40 promo back to either gift them as well, or keep!"
A guest asks, “Can I use my promo card for tips?”
Unfortunately, no. However, the promo cards can be used to purchase retail, such as skincare products, or upgrade your service to either a longer or advanced session, or to add any enhancements.
Why might you recommend buying a $150 card instead of $132.50?
To get the $40 promo and have extra for enhancements or retail.
What is one polite way to ask for an ID without offending a client?
"May I please see your ID just to verify the card? We do this to protect our guests from fraud."
True or false: Gift card amounts over $350 must be split up into different gift cards.
True
What does ENCOURAGE THE HEART mean when selling?
Showing genuine excitement, appreciation, and making them feel good about their purchase.
You just made a great gift card sale, how can you “encourage the heart” in your closing?
Thank them warmly, express excitement, and wish them happy holidays