Refunds
What is your credit limit without approval?
$500
What is your monthly KPI goal for QSPs?
75%
How do you change your location in GL?
Click on your picture in the upper right hand corner, and select: Change Location.
What steps do you take to view Transaction History in Kobie?
From the profile home screen, select Activity, click Transaction, and select requested dates to see history.
For 564823130 process a $50 refund. (screen share and do not finalize the refund)
Congrats!
How many credit options are there, and what are their names?
5:
Line Item, Day/Time, Car Class, Source/CID, MISC.
What is the purpose of a QSP?
To document interactions with our customers, so that future CS agents can better assist them.
Where do you go to create a new QSP in GL?
In the upper right hand corner, click the plus sign, and select New QSP.
Name 3 pieces information do you have quick access to on the initial loyalty screen in Kobie.
Customer information, Account status, Enrollment date, Last transaction date, Point balance, Last point redemption, Program Tier Status.
For GG4N4KQ what is the last QSP that was entered?
'CHANGED RETURN LOCATION TO DCA FOR CX REFUND. NEW INVOICE SENT TO EMAIL ON FILE.'
What key thing do you need to successfully process a refund?
A negative sign in front of the refund amount.
What can you see visually on a rental agreement that would indicate there is already a QSP?
The bell icon will have a red dot next to it.
How do you locate Vehicle History in GL?
In the upper left hand corner, click the 3 lines/hamburger, select VEM, and select Vehicle History.
Walk us through, step-by-step, how to provide courtesy points in Kobie.
From the profile home screen, select Activity, select Reward, select Create, enter required information, and save.
For 778527909 please show which final receipt you should send.
70056719806
How many vehicles does Enterprise Mobility own?
2.5 million
How many ways can you look up a QSP?
2
With the RA/RES# or through Create A QSP.
Walk us through the steps to send a final invoice.
In GL, click the 3 lines/hamburger, click RFS, search using RA/RES, click the printer icon, and select the email to it to.
Walk us through, step-by-step, how to redeposit points in Kobie.
From the profile home screen, select Redemption, select History, select view on the desired redemption, select Order Actions, and select Refund Order.
For SWX8KCN, what is the last time they earned points, what GPBR# was it from, and how many points did they earn?
12/27/2023, 15GF, 912 points.
Walk us through, step-by-step, a successful MISC credit.
Select Edit, Add Reason, select OK, Add Charge/Credit, select Refund, Add Credit Amount, select Preview, select Pay/Refund, Enter amount with negative sign, select Process.
What information is required to be filled out to successfully submit a QSP?
Method, Point of Occurrence, Category, Subcategory1, Subcategory 2, Status, Resolution, and Notes.
Where can you find if a vehicle has telematics in GL?
While in the rental agreement, click on the vehicle section, click on the assigned vehicle, if it has telematics it will have a car with a signal coming from it at the top.
Walk us through, step-by-step, how to apply an EMC free day coupon in GL.
In RFS, select Edit, select Audit and for reason list Loyalty - EC Reward, select Add Charge/Credit, select Quality Service Process, in amount put the amount charged for a day(s) with a negative sign, select Preview, select Pay/Refund.
For 361242312, please walk through the process to apply an EMC free day coupon in GL. (Screen Share do not complete)
Hooray!