Appointments
A patient care representative ( Front desk representative ) does not schedule new patient appointments, who schedule new intake appointments?
Patient services liaison ( call center )
Do we offer the opportunity for our patients to transfer to a new provider?
Yes we do
If you want to schedule a follow up appointment for another provider that is not on your scheduler how do you add them on your scheduler?
At the bottom left, you add a provider.
What are the code and color for Adult and Child new patient appointment ?
Brown and 99205T
When speaking with a potential client, and they would like to schedule an appointment with a provider, what are the steps.
1. Name of patient ( First name , Last Name)
2. Name of parent ( only child and adolescent appointments )
3. Date of birth
4. Insurance Carrier
5. Location
6. Provider ( if they have a provider in mind )
When transferring a patient with a new provider, how long should the appointment be?
1 hour
How do you schedule a follow up appointment ?
1. open the scheduler
2. look at the provider's schedule for open slot
3. add appointment to schedule ( 30 minute or 1 hour)
- name, provider/ facility
4. primary code, add on code 1, modifiers
What are the code and color for parent appointment?
Red and 90845T
True or False,
Future therapy patients can be seen without having a current MD or NP at Gladstone
False
Where would you find the amount of intake and transfer patients a provider may take?
On the top of the scheduler
When do you schedule 1 hour appointments?
when a patient is transfers to a new provider
when a patient has not been seen in 6-11 months
if a pop up/ notification appears notifying you that a patient needs an hour appointment
What are the code and color for therapy new patient
Purple and 90791T
Who schedule therapy appointments?
The Therapist
When a patient request a transfer, please ensure that you change the ........
current provider to the new provider in the demographics, as well as the assigned facility
How do you schedule appointment for Child and Adolescent follow up?
1. open the scheduler
2. look at the provider's schedule for open slot
3. add appointment to schedule ( 30 minute or 1 hour)
- name, provider/ facility
4. primary code, add on code 1 and 2, modifiers
What are the code and color for follow up therapy appointment ?
Orange and 90837T
True or False
We do not offer child/adolescent therapy at the moment.
True
What / who would you included in a transferring email?
Medical Director, Office manager (s) within the facilities that they work in.
please ensure that you give a short notice on why the patient would like to transfer to a new provider.
True of False
Does a patient's balance affect them from being scheduled?
True
What are the codes for a follow up appointment, 1 hour and 30 mins
Green and 99214T, 90833T and 90836T