About Gladstone
What year was Gladstone founded
2016
If you make a sign at the front desk, it should be
Professionally made
when should you collect copay's and deductibles?
Before the patient appointment
what color is the early cancellation?
pink
who are the medical directors?
Dr. Khanna and Dr. Wilson
does your manager have the right to deny your request off?
yes
The telephone must be answered within __ rings.
2-3 rings
what is the threshold amount for a patient not to be seen or reschedule?
can't be seen $500 and reschedule $250
what is the primary code and the add on code for follow up?
99214 and 90833
are you allow to hang up on patients?
Absolutely not
Name all managers
Renita, Katisha, Jarieu, Meni, Priscilla, and Kim
N E V E R !
how much is self pay for MD, NP, Therapist?
$275, $250, $200
what is the code for intake appointment
99205 and 90792
are you allowed to send out medical records without the patient content
NO
where are all of Gladstone office located?
Mt.Washington, Columbia, Hunt Valley, Bethesda
how many hours do the patient have to cancel their appointment before it becomes a late cancellation or no show.
24 hours
if a patient does not present you with a insurance card what should you do?
change them to self pay
what does the color yellow mean in valant?
late cancellation and no show
how many MD and NP does Gladstone have?
22
Who is Dr. Massey
CEO/Founder
who is responsible for doing scans?
front desk representative
what color are united healthcare holders intake appointment?
Teal blue
when you change the code for a hour appointment do you have to change the time as well?
YES
what insurance does the DBT program accept?
care-first.