Product Facts
Explain what an intensifier is/does:
Typically a colorless lotion that increases and stimulates melanin production for fast and dark tanning.
I just want to use the beds a few times before my trip in a week.
You will spend more money on singles then the membership
we can get you a PTIOD for much cheaper to get better color
"Can you cancel my account?"
the date is July 21st, and they have completed 1 auto draft
No, since it is past the 20th we cannot cancel but we can freeze
*opportunity for bonus points if you add on why it might not be approved*
2 weeks!
If you are the last person to request off then it cannot be guaranteed and you may have to work!
(50 bonus points)
"That's okay, I tan fine without a lotion"
It takes 7 minutes or more to breakdown natural spf barrier.
It's damaging and drying to your skin to not use a product
etc.
What is the specific purpose and function of red light products?
Balances the Ph of skin to absorb red light and speed collagen production
I just spray tan for events like 3 times a year
I would do our PTIOD for events, normally a PTIOD costs $105 but you could get that for the price of our luxury today and put your membership on freeze when not using it
"My Bed isn't starting!" *client yells from inside their tanning room
apologize and check to make sure it is not an issue with our system/check if you forgot to press f10. If needed, set the client from the tmaxx.
What is our waitlist policy?
We cannot begin holding a clients second service unless their first service has 2 or less minutes left. If someone comes in before that, then we will need to set the other person before them.
"I cover my face with a towel"
Explain what blue tansy is/does:
Prevents an orange tone, giving a natural, dark bronzed result. Also know for it's anti-inflammatory and soothing properties, helping to calm and comfort the skin.
I have a coupon for a tanning bed that I just want to try out today
With bed tanning you have to come in on a regular basis to see results.
You can get enrollment fee taken off.
*Account has a past due for the membership
how would you tell the client?
how would you NOT tell the client?
Unfortunately it looks like the draft for this month did not go through. There could be a few different reasons that happened, but would you like me to try the card on file again or do you want me to use something different?
Never say this loudly, avoid phrases like "declined" as it is sensitive for most people.
What is the policy for if you are sick?
You must find coverage and/or get a doctors note!
"I get my lotion from amazon"
NOOOOOOO
bad for you
Explain the purpose of apple cider vinegar in products and which specific products have it as an ingredient? (Must list 3 products that have it)
Absorbs excess oils, unclogs pores, soothes irritation, and restores skin’s pH balance.
1. Youth Boost
2. Indulge Black Body and extend
3. Indiglo Face and extend
“I don’t want to have to remember to freeze or cancel.”
“Totally makes sense. No one wants another thing to remember. The good news is we can help with all of that. We make it super easy to pause or update your membership with a quick call. And I always remind my clients just in case.”
"I use this lotion from walmart" -random client
We cannot tan in our beds with that lotion unfortunately because it is known to warp, bend, and scratch our acrylic. It can be very damaging to our beds, but we do have a few different options for you.
40% off for trade in or must be left at the counter while the client tans
What order should you be cleaning services?
waitlist, spray, swp/sauna, then beds
“I know you make commission / stop trying to sell me something.”
“Totally hear you. I’m not here to push anything — I’m here to help you get the most for your time and money. Especially based on what you shared on your spa profile, I just want to make sure you’re getting what works best for you. If there’s a smarter, cheaper, or more effective option, it’s my job to at least show it to you what makes the most sense.
What is Aquaxyl and what product is it in?
Anti dehydration shield that offers a 3D hydra concept to reinforce skins barrier and limit water retention.
It is in slimming souffle!
"I'm from out of town"
-oxford
there is a glo there! we can sign you up here and you can use services here!
*You accidentally set client for the wrong color in the versa* what would you do?
If they are still in store, apologize and let them know if they want to run home and rinse it off then come back and spray again we can do that.
If they left then you need to call them and let them know.
If you forgot something extra like the post spray, set another session in the booth and tell them to wait to go in until the booth starts the post spray. that way they still get their add on. Or you can let them know that they can use they spray add on next time if they want to save it and make a note on their account.
(if the last section is mentioned, an extra 50 points)
What do you do if Sunlync crashes?
1. Call SD Tech
2. Message Sydney to let know
3. Set clients through the tmaxx in the meantime
I only use sensitive skin, clean, organic products on my skin.
We have plenty of hypoallergenic options here!
Our Indiglo or indulge pure line are both sensitive skin formulated. The only ingredient on there that could be considered "flagged" is the ingredient that keeps the fresh ingredients staying fresh
next option would be electric aura!