Essentials of C. Competence
Different cultures valuing punctuation and timelines more than others
What is Perceptions of Time
Stage that appears first on the cultural competence continuum, Cultural Blindness or Cultural Incapacity
What is Cultural Incapacity
The name of the way the employees of a company behave and work
What is organizational/workplace culture?
Differences stemming from date of birth?
What are Generational Differences?
The ability to work effectively with people from different cultural backgrounds
Cultural Competence
What is Hierarchy
Stage 5 in the cultural competence continuum
What is Cultural Competence
The name of the process that all new employees go through to learn their company's organizational culture
What is the assimilation process?
A persons assumed ethnicity based on their appearance is not necessarily the ethnicity they associate themselves with.
True or False?
What is True?
Way of categorizing people and can be positive, neutral, or negative.
What is Stereotype?
Face to face, personal business operations
What is high-context communication
The second stage of the cultural competence continuum
What is Cultural Incapacity
The type of questioning that involves directly asking what you want to know about your workplace culture
Overt questioning
The type of communication that lacks detail and consists of statements & commands.
What is Report Talk?
Six stage measurement of how culturally competent a company is
What is the Cultural Competence Continuum
Western views
The stage that is Cultural Pre-competence
What is the 4th stage
The strategy for learning about your workplace culture that involves watching other employees and modeling your behavior from theirs
What is surveillance?
Refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture.
What is ethnicity?
Race and ethnicity are the same thing.
True or False?
Name four of the seven essentials to cultural competence
What is Beliefs and Worldview, Communication Styles, Formality, Hierarchy, Perceptions of Time, Values and Priorities, and Everyone's Unique
All six stages of the Cultural Competence Continuum
What is Cultural Destructiveness, Cultural Incapacity, Cultural Blindness, Cultural Pre-Competence, Cultural Competence, and Cultural Proficiency
The process of asking if your understanding of a certain culture is correct
What is perception checking?
Speaking louder or yelling will help someone with a language barrier to better understand you?
True or False?
What is false?
Four main components for cultural competence
What is a diplomatic mindset, agile cultural learning, reasoning about other cultures, and disciplined approach to intercultural interactions