Acronyms
Dates
Members
Resources
CareConnects
100
PCP
What is a Primary Care Physician?
100
1965
What is the year Medicare and Medicaid was founded?
100
Awareness, Enrollment, Transition, Access, Claims, Dis-enrollment?

What is the Member Experience?

100
Log into this everyday to access documents and take calls, check your schedule and emails.
What is the Computer?
100

Information from Enrollment, Authorized Party, Returned mail?

What is the Notes Tab?

200
CMS
What is Center for Medicare and Medicaid Services?
200
1996
What is the year HIPAA was created?
200
State Program, Financially Eligible, founded in 1965.
What is Medicaid?
200
Use this system to document and process calls.
What is Care Connects?
200
Information that you are working on, can add notes to documentation? 


What is the In-progress Tab

300

HIPAA

What is Heath Insurance Portability and Accountability Act?

300
2003
What is the year the Medicare Modernization act was Created?
300

The ability to do research on the members issue while still speaking to them?

What is Active Listening?

300
This system handles calls. Can take break, lunch and go to coachings and home.
What is I3?
300

You use this tab to send items such as member id, member handbook, OTC catalog, provider directory?

What is the Material Request Call Driver?

400
HHS
What is Health and Human Services?
400
1998
What is the year the Clinical Laboratories Information Act was established?
400

Understand, and appreciate another person’s feelings motives and desire and situations?

What is Empathy?

400
You use this to look up documents and announcements related to the specific state your call is for?
What is Associate Connect (WellCare Link)?
400

When finished with this call driver you are prompted to advise the member to contact local Medicaid office.

What is Address Change?

500

CAHPS

What is the Consumer Assessment of HealthCare Provider and Systems

500
1990
What is the year NCQA was founded?
500

Date of Birth, Email and Doctors Name.

What are 3 pieces of PHI?

500

You use this system to learn new processing and lines of business, and updates to training?

What is WellCare University?

500

This will show you past information, termination reasons, active or inactive, and previous PCP?

What is the Eligibility Tab?

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