Who Am I?
Who thought O&I was ONI (pronounced it as such)
Shane
What is the name of the document provides an in-depth understanding of incident management, OLAs and processes for managing issues.
VCS Support Guide
This is the first step in the process where alignment on product readiness and leadership awareness is confirmed.
Initiate
In this country, children celebrate Christmas by leaving shoes out for gifts instead of hanging stockings.
France
This term refers to the designated timeframe when strict financial and operational controls are enforced before fiscal year-end.
Visa Control Period
Who had lunch with Joseph Meeks this year? (3)
Ian, Gregory and Kelly
What is the INC status when its assigned and being worked on?
In Progress
During this step, teams partner with Client Services, Product, and Tech to identify and prioritize initial client needs for scalable implementation.
Scope
This country is famous for its tradition of decorating Christmas trees with spider webs for good luck.
During the Visa Control Period, this type of spending is typically restricted unless pre-approved.
What is non-essential
Who thought they could keep up with Kelly hiking?
Peggy
Before an urgent case can be escalated, it must follow this structured process that defines triggers and communication channels.
VCS Escalation Process
This step finalizes a scalable client service experience for GA and aligns on success metrics after applying early learnings.
Design and Deploy
In this country, Christmas dinner often includes KFC, thanks to a decades-old marketing campaign.
Japan
Third planet from the sun
Earth
Who said this - “This picture has 100 years of Visa experience (31 - Kelly, 30 - Chendo, 27 Caro and 12-13 Maneesh).”
Maneesh
What is the target resolution timeline for a Low INC
8 days
In this step, Client Services teams are trained, equipped with tools, and prepared to deliver the designed client experience at scale.
Transition
This popular Christmas song begins with the lyrics “Chestnuts roasting on an open fire:"
Christmas Song
One key reason for heightened monitoring during peak season is the surge in these, often hitting record highs on Black Friday and Cyber Monday. Billions!
What are transaction volumes?
Who said "If I could eat one meal for the rest of my life, it would be cheeseburgers (fully dressed) and fries."
Gregory
VCS prioritization uses this matrix to classify incidents based on impact and urgency.
Incident Priority Matrix
This final step confirms the client experience is working as expected and incorporates feedback into future versions of the product framework.
Stabilize and close
In this country, people light candles on boats and float them down rivers as part of Christmas celebrations.
Thailand
The Visa Control Period often includes a freeze on these activities to maintain stability in systems and reporting.
What are system changes or major releases?