Customer Lifecycle
Globe Prepaid
Globe Postpaid
Tattoo Powered by Globe
KMS Lighthouse
100
Part of the customer lifecycle where they avail / purchase a Globe product
What is Buy?
100
The validity period of Globe Prepaid SIM
What is 120 days?
100
It is the first postpaid plan that can be customized depending on the customer's needs.
What is mySUPERPLAN?
100
The speed for Plan 1299.
What is 3 Mbps?
100
It is a widget in the homepage display. It consists of 6-8 selected folders from the knowledge tree
What is Content World.
200
A part of the customer lifecycle that deals with service modification
What is Modify?
200
A proactive load notification service triggered by specific scenarios.
What is Globe Load Watch
200
An app where in customers can view their postpaid account information.
What is GServices?
200
One of the basic troubleshooting steps where in customers power off / on their modem.
What is Modem Power Cycle?
200
It is the default username and password for KMS.
What is Employee ID?
300
A part of the customer lifecycle that covers billing statements.
What is Charge?
300
It is the APN setting for Globe Prepaid.
What is http.globe.com.ph?
300
It allows customer to enjoy all day access to their favorite apps all month long.
What are Lifestyle Bundles
300
A form of wired technology that uses traditional copper cables.
What is DSL?
300
A feature of KMS that allows users to compare the latest gadgets and offerings
What is Handset Comparison?
400
A part of the customer lifecycle that encourages customer loyalty.
What is Reward
400
A prepaid offereing where in customers can create their own prepaid promo, mix and match different call, text, and data promos and choose your promo validity
What is GoSakto?
400
A component of mySUPERPLAN where in customers get even more value for their money by giving them almost 2x their plan value
What is the Peso Value system?
400
A form of wired technology that uses fiber to the home
What is GPON?
400
It is a feature in KMS that allows user to submit comments or suggestions about certain contents.
What is Feedback
500
The largest part of the customer lifecycle that deals with how a customer "maximize" their Globe experience.
What is Use?
500
A prepaid offer where in a customer can get a discounted gadget by creating a promo bundle.
What is GoGadgets?
500
A self-service channel that allows a customer to view their current usage.
What is My Account?
500
Enjoy hassle free billing with this offering. This allows customers to receive their bill through their email.
What is Paperless Billing?
500
A component of KMS that allows users to find the information they need.
What is Search?
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