General Motors Fun Facts
Newest Cadillac Electric Vehicle
Cadillac Lyriq
VP's of the Chandler Servicing Center
Davis Jenks & Garrett Miller
3rd Party: They can't receive personal calls here, please call them on their personal number.
Team member must place a DNC (do not call) on the phone number called/dialed.
Customer: It's very frustrating to receive different information from different departments at GMF.
Team member needs to document a complaint in the system of record and the CTS tool.
Issue Type: Improper Conduct
If the customer has a 0% APR loan, what payment extension script must be read?
The 0% APR Payment Extension Script
4 Brands of Vehicles that are under the GM Umbrella
Buick, Cadillac, Chevrolet, GMC
AVP's of the Chandler Center
Cheryl Witherspoon, Heather Petty, Ryan Robertson, Darla Proctor
"Please don't call me, the buyer is the one who handles the payments"
Mark all phone numbers as DNC for the co-buyer
Customer: Can you provide the payment options that are no additional cost for customers?
This is an inquiry, no complaint needed.
Can a non contracted spouse request a payment extension
Yes; we just can't provide them with the pin for the payment extension agreement.
Discontinued Chevy Vehicles, name at least 2
Sonic, Impala, Cruze, SS, Volt, Spark, Bolt EV, Camaro
Which leader attended 16 different schools before graduating high school?
Garrett Miller
When providing the customer with the total amount due, what must we also advise of?
Late fee amount
Customer: I traded this vehicle in over a month ago, I don't understand why the dealership hasn't paid you guys off yet.
Team member needs to document a complaint in the system of record and the CTS tool.
Issue Type: Dealership Issue & Payoff
When is a payment extension agreement required?
When there is no extension fee (zero fee) or if the customer lives in California, Hawaii, Indiana, Massachusetts, New York, Pennsylvania, South Dakota, Texas, or any Canadian provinces or territories.
GM's most successful Car Brand
Chevrolet
Which leader enjoys taking their dogs to the beach and lets them play in the waves?
Davis Jenks
What is the toll free number that we must provide during every ACI payment?
1-800-411-2884
Spouse: Why do you charge your customers just to make a payment? This is ridiculous.
Team member needs to document a complaint in the system of record and the CTS tool.
Issue Type: Payment Channels
If a customer lives in Arkansas, Guam, Puerto Rico, Wisconsin, Kansas, North Carolina, or Texas, what payment extension script must we read to the Customer?
The Payment Extension Script with APR
When GM was founded
1908
Which leader has a room in their house for their pets?
Heather Petty
Customer: I am uncomfortable providing my account number and social security number while I am in the airport, please stop calling me.
Mark phone number as DNC per customer's request.
I don't think you should be calling me about this account, the account is only 6 days past due.
Team member needs to document a complaint in the system of record and the CTS tool.
Issue Type: Improper Conduct
What state requires all contracted parties to received and sign a payment extension agreement?
Massachusetts