Manager Meetings
What is the first step to a successful manager meeting?
Plan properly and ahead of time.
What inventory process do you complete on a non-physical count Monday Morning?
Run by exception (do top ten for some locations)
When reporting an HR issue, who is your first phone call?
Your Regional Manager.
How many people should be required to complete a thorough inventory?
2
What is your number 1 goal every time you walk in the building?
Run great shifts and take of our guests.
What is the purpose of a manager meeting?
To improve your restaurant operations and communication between managers.
What must be validated in Crunchtime by 10am daily?
All daily sales and cash over/shorts.
True or False
All managers must be present for Quarterly Safety Committee Meetings.
True
Name 2 actions listed on the inventory non-negotiables.
Various Answers.
What is the expected time frame for responding to guest concerns received through email?
24 hours.
Where can you find information on conducting a high quality manager meeting?
SURGE
What is the expectation for responding to all feedback on Chatmeter and who is responsible?
We respond to 100% of all feedback good and bad and all managers are responsible.
What is the maximum amount of days that an employee can take a Leave of Absence?
30 days.
What is the goal GAP % for food cost companywide?
2.5%
How many minutes does Jim Sullivan suggest a pre-shift meeting lasts? What is the purpose of a pre-shift meeting?
3 minutes.
To have a combined goal for the shift and get your team pumped up.
How often should we have a Manager Meeting?
Weekly
Once you have completed the Monday Morning Magic checklist, what do you do?
Email it to your Regional Manager and include all requested items.
Throughout an investigation, the expectation is that we are ________ & ___________.
Fair & Consistent.
Where should our LBW costs be?
Liquor under 19%
Wine under 28%
Beer under 26%
What are the 3 pieces of the framework of Lead Simply?
Model, Connect, Involve.
Name 4 topics that should be discussed at a high quality manager meeting?
Review of last week's meeting, goals, staffing issues, restaurant challenges, team performance, food focus, LBW focus, marketing, and R&M.
What are the 2 google docs that must be filled out weekly?
The R&M tracker and the Donation Tracker.
If an employee tells you they need to take an extended amount of time off to care for a sick family member or for the birth of a child, how long do we have to provide the employee with a formal FMLA notification?
5 days.
Name 5 of the top ten food variance items for your brand?
What 2 bartender behaviors are non-negotiable?
M&E - French fries, bacon, AP batter, mayo, guacamole, sour cream, ranch, tortilla soup, chicken tenders and cookies.
Jigger Use, Checks in front of guests
What do you need to do prior to ordering a new LBW product?
Call the vendor and get the product number and cost.
Get approval from RM. Fill out the product request form link on Surge.
Then order product.