Insurance Repair
Name THREE documents the customer needs to send to GMF when starting the insurance repair process through a body shop.
What is Endorsed check, Repair Bill, Final Repair Bill, Completed Insurance Estimate, and Proof of work?
Tina calls in to have her payment in the amount of $500 applied to her property tax instead of her payments, what type of account correction is this?
What is Payment Allocation?
When submitting a GTA, what should you put in the notes?
What is what type of letter you are requesting, where the customer wants it sent to (email, fax, mail), and who is requesting the letter?
When the insurance repair process is completed, how long until the check is sent out?
What is 3 business days?
if a customer's payment posted all to property tax, causing their monthly payment to be past due. Can you reapply that payment towards their monthly payment?
What is No? A account correction can not be reversed when applied to PPTX.
What is 23-H?
What happens to the endorsed check if repairs are not completed on a lease account?
What is funds will be held until the end of the lease and will apply to final bill or return if no final bill?
When submitting any type of Account correction what should you put in the notes?
What is the amount of the payment, the posting date, where the customers wants the fund applied to?
What is the ANI, what you verified, Consent to contact information, what the customer was calling in for, how you resolved the customer's call?
Name FOUR documents the customer needs to send into GMF if they are completed repairs through themselves or through a 3rd party?
What is Completed Insurance Estimate, Endorsed Insurance Check, copy of all repair receipts for parts bought, Itemized list of repairs made, Before and after pictures of the repaired unit, Name/Address/Phone Number of person who is completing repairs?
Fred accidently paid his wife's lease monthly payment instead of his, he needs the payment applied to his account fast! What type of account correction would you submit?
What is Misapplied Payment?
Who is verified to speak with on a lease account?
What is the customer, spouse of the customer, With documentation the customers attorney, POA, Executor of estate, GM Dealerships?